Sr Specialist Network Technology Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future- you’ll create it.

Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

• Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
• Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
• Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

Job Contribution:

• An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems.
• Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions.
• Actions impact efficiency costs, schedules and client relationships.
• Interacts primarily within the department and with General Managers and above across various teams.

Supervisor:

• No

TCP Career Step Differentiator:

• Handles more complex network issues, performing root cause analysis, and working on the implementation of vendor/IT fixes or design changes.

Environmental Requirements:

• This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function.
• This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Education/Experience:

• Bachelor’s degree (BS/BA) desired.
• 2+ years of related experience.
• Certification is required in some areas.

Our Sr Specialist Network Technology Support, earn between $87,200 - $130,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benets:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference th