Sr Solutions Director

Blue Yonder Job Title: Sr Solutions Director, Product Development - Lighthouse

Synonymous Business Title: Computer and Information Systems Manager

Location: Hybrid role out of the Dallas office is ideal; Virtual on CDT or EDT may be considered

Occasional travel across North America required (approximately 15% - 50%)

Overview: Blue Yonder’s Product Development - Lighthouse team is seeking a highly accomplished Sr Solutions Director to lead the strategic development and implementation of our complex, cutting-edge supply chain solutions. This pivotal role is responsible for setting and executing comprehensive solution strategies, providing strong leadership to cross-functional teams, and ensuring the successful, high-value delivery of the Lighthouse program. The Director will be critical in driving business growth, ensuring exceptional customer satisfaction, and fostering innovation within Blue Yonder.

Scope:

The Sr Solutions Director will be responsible for defining and driving the overall solution lifecycle and successful customer adoption.

• Develop and execute solution strategies that are tightly aligned with Blue Yonder’s core business objectives and Lighthouse program goals.
• Lead and mentor cross-functional teams across R&D, Consulting, and Professional Services, actively fostering a culture of collaboration and continuous innovation.
• Oversee end-to-end solution delivery for Lighthouse customers, ensuring alignment with both client value realization targets and organizational goals.

Technical Environment:

Candidates should possess a strong foundational understanding of the modern cloud and supply chain technology stack.

• Experience with leading cloud platforms (AWS, Azure, Google Cloud).
• Familiarity with cutting-edge technologies, including AI/ML, Internet of Things (IoT), and modern integration frameworks.
• Proficiency in modern project management tools (e.g., JIRA, Confluence) and a deep operational understanding of Agile methodologies.

What you’ll do

• Drive overall customer satisfaction and value realization for new product launches under the Lighthouse program.
• Collaborate closely with implementation teams (Blue Yonder Professional Services or Partners) to ensure projects achieve high on-time delivery rates and strong customer referenceability.
• Communicate detailed lessons learned back into the Research & Development (R&D) organization to continually improve product quality and enablement materials.
• Assist in the timely resolution of customer escalations by engaging and aligning relevant Blue Yonder stakeholders.
• Provide governance and strategic oversight for the high-priority Lighthouse program.
• Lead the creation of high-value implementation assets (e.g., template project plans, effort estimators, rollout strategies, and guidelines) to accelerate customer value realization while simultaneously reducing the total cost of support.
• Ensure that all Lighthouse projects rigorously adopt and utilize the standardized implementation assets created.

What we are looking for

• Extensive Experience (15+ years) in the Supply Chain domain, demonstrating deep subject matter expertise.
• Significant Experience (10+ years) leading and managing high-performing software consulting and software delivery teams.
• Proven Leadership (3-5+ years) managing large-scale SaaS delivery programs.
• Operational Fluency (3-5+ years) working within a fast-paced Agile environment.
• Exceptional management skills with a demonstrated track record of leading a culturally diverse, geographically distributed team that includes a variety of skill sets and experience levels.
• Deep passion and proven ability to deliver Customer Success, driving and motivating an organization to effectively solve customer problems and continually improve the customer experience.
• Knowledge of Blue Yonder systems is a significant plus.
• Experience in advanced Analytics is a plus.
• Minimum Bachelor’s degree required; an MBA is a strong asset.
• Excellent communication skills (written and verbal), with the ability to communicate effectively with C-level executives, customers, leaders, and stakeholders, and to deliver compelling presentations.
• Proven ability to develop strong working relationships in a global, matrixed environment, establishing a high level of credibility across functional business lines.
• Strong interpersonal skills with the aptitude to mentor, coach, and train Blue Yonder Associates