Sr Shop Estimator/Sr Service Advisor

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Sr Estimator/Auditor

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $25.48 - $38.27/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Fleet Services by Cox Automotive keeps your fleet moving.

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

FSCA is currently hiring a Sr. Shop Estimator/ Sr. Service Advisor to join our Allentown shop team to support the future growth of the Company.

Responsibilities

• Create vehicle repair service estimates based on compiled information from Technicians and Customers
• Professionally communicate and deliver quotes to customers.
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness.
• Collect miscellaneous information and parts pricing from various manufacturers and vendors.
• Review, revise existing and generate additional repair estimates at customers request and specifications.
• Move and park units in shop parking lot as part of intake process.

Education

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.

Experience

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field
• Proficiency with Mitchell One or similar systems
• Strong communication skills (written, verbal and phone) and customer service skills.
• Proficient computer skills (MS Office, emails, typing, etc.) / software navigation capabilities to generate repair estimates.
•  Previous experience working as a Diesel Mechanic is preferred but not required. 
• The Ability to diagnose problems is preferred but not required. 

Benefits:

• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% matches up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 192 hours (4-weeks and 4-days) of Paid Time Off starting the first year of employment.
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time o