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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Sr. ServiceNow Platform Engineer/Architect is responsible for architecting, designing, and delivering scalable, secure, and high-performing ServiceNow solutions that drive business transformation, operational excellence, and digital innovation. This role serves as a technical leader, leveraging advanced software engineering expertise and deep knowledge of the ServiceNow platform to develop innovative solutions, establish engineering standards, and influence technical strategies across multiple teams. Working closely with product partners, business stakeholders, and engineering teams, the engineer translates complex business requirements into sustainable ServiceNow capabilities that improve efficiency, reliability, user experience, and enterprise service delivery. The role also champions the adoption of emerging ServiceNow AI capabilities, including intelligent automation, predictive insights, generative AI, and workflow optimization solutions that enhance business outcomes and employee productivity.

In addition to hands-on solution architecture and development, this role leads large and complex initiatives from concept through implementation, ensuring high-quality outcomes that align with enterprise objectives. The Sr. ServiceNow Platform Engineer/Architect provides ongoing technical guidance to engineering teams, promotes best practices through governance and design reviews, and evaluates emerging ServiceNow technologies and AI-driven innovations to support continuous improvement and platform evolution. Success in this role requires the ability to solve complex technical challenges, influence technical direction, and bridge business and technology priorities while advancing the organization's ServiceNow strategy and overall technical capabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Implements ServiceNow software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
2. Adopts and refines advanced ServiceNow software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
3. Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
4. Leads the end-to-end technical design and implementation of scalable, secure, and highly available ServiceNow software solutions for the job area, producing patterns and examples that other technical professionals can follow.
5. Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
6. Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professiona