Sr. ServiceNow Developer

Company Description

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Enterprise Change & Release Team is seeking Sr. Technical Product Analyst who will be responsible for engineering change automation solutions, driving continuous improvement, and facilitating adoption of standards to ensure that teams are deploying highly available, fault-tolerant code. As a Sr Technical Product Analyst for change and release, you will be responsible for design, development, and implementation of solutions for various ServiceNow and DevOps tools integrations.

Accountabilities & Responsibilities:

• Automate the change & release process with custom workflows and integrations spanning ITSM, CI/CD, Observability, and AIOps systems.
• Collaborate with collaborators to capture requirements and translate them into technical solutions within the ServiceNow platform.
• Work with the DevSecOps platform team to integrate CI/CD pipelines & DevOps practices with change management automation and tooling.
• Collaborate with cross-functional teams to ensure that security and compliance are considered by change automation and standards.
• Implement disaster recovery and business continuity compliance gates in the change management approval automation and governance.
• Participate in the evaluation and selection of third-party ServiceNow applications and integrations.
• Participate in the management, design, and solutioning of software development and deployment process.
• Research, analyze, design, develop and support high-quality automation workflows inside and outside the ITSM platform that are appropriate for business and technology strategies.
• Develop and maintain infrastructure and tools that support the change & release process
• Supervise and maintain the change & release automation product
• Drive proof of concepts and conduct technical feasibility studies for business requirements.
• Coordinate the integration and maintenance of tools and process. Enable the governance of change standards using automation for a fast-paced systems ecosystem.
• Evaluate and supervise the impact of changes on service levels and operational performance.
• Work multi-functionally with broader ITSM team to improve overall ITSM processes.

Qualifications

· Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

· Communication: The ability to convey complex technical information clearly to various stakeholders, including team members, executives, and non-technical staff.

· Problem solving: Strong analytical skills and detail orientation to identify issues and develop effective solutions, while considering the broader impact on the organization.

· Continuous Learning: A mindset of ongoing learning and improvement, staying updated with industry trends, best practices, and new technologies.

· Highly collaborative, results-oriented, and adaptable to rapidly evolving work environment

Preferred Qualifications

· Bachelor’s degree in computer science or related field or equivalent ex