Sr. Program Manager, TA Operations

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

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See yourself at Twilio

Join the team as Twilio’s next Sr. Program Manager - Talent Acquisition Optimization and Experience on Twilio’s People Services and Innovation team. 

 

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to strategically elevate Twilio’s hiring culture by designing seamless and efficient recruiting processes and experiences on a global scale. We invite you to partner with Twilio's recruiting team during a transformative period, where operational excellence and innovation are our north star. As a key leader in our recruiting evolution, you will integrate cutting-edge tools, data, and processes to fortify our high-performance organization. Reporting directly to the Director of Talent Acquisition Operations, this role offers you the unique opportunity to innovate and enhance our approach to securing top talent worldwide. You will play a crucial role in ensuring we have the right roles, with the right skills, in the right place through excellence and creative ingenuity.

Responsibilities

In this role, you’ll:

Program Management

• Lead the delivery of global, cross-functional strategic initiatives that elevate Twilio’s talent strategy and hiring operations.
• Oversee the lifecycle of recruiting operations programs from initiation and planning through delivery and closure to ensure alignment with organizational priorities.
• Partner with internal Centers of Excellence (COEs) and cross-functional leaders to define program scope, objectives, and deliverables, and ensure cohesion across interconnected initiatives.
• Develop metrics and reporting for program success, regularly presenting outcomes and improvement opportunities to executive leadership.

Project Management

• Manage multiple, complex recruiting and operations projects simultaneously, utilizing best-in-class project management methodologies (Agile, Scrum, Waterfall, etc.).
• Create detailed project plans including scope, milestones, resourcing, timelines, and budgets; drive accountability and progress across all phases.
• Track project status, dependencies, and deliver regular executive updates, proactively identifying risks and implementing mitigation strategies to ensure timely, within-scope delivery.
• Facilitate retrospectives, workshops, and meetings to ensure project objectives are met and continuous improvement is achieved.

Maintain a Central Roadmap

• Build and maintain a unified, transparent program and project roadmap for TA Operations that provides visibility into current and planned recruiting initiatives across the global organization.
• Continuously track and update key milestones, dependencies, and deadlines, ensuring resources are optimally allocated and overlaps or constraints are flagged and resolved early.
• Communicate roadmap updates and impacts to all stakeholders, ensuring alignment and clarity at all organizational levels.

Stakeholder Management

• Serve as the connective tissue between Talent Acquisition, People Services & Innovation, business units, COEs, technology partners, and leadership teams.
• Build and maintain strong, trust-based relationships with stakeholders by understanding their needs, communicating program goals, and driving consensus for key decisions.
• Effectively manage stakeholder expectations and facilitate alignment during ambiguity and engagement throughout program and project lifecycles.
• Deliver regular, transparent communication to stakeholders at all levels, including executive briefings, progress reports, and business ca