Jobs and Careers
QU
Sr. Product Operations Specialist
QuizletNew York City, United Statesfull_timeVerifiedPosted 14 Feb 2024
💰 $150,000/yr($100,000/yr – $150,000/yr)
About the role
About Quizlet:
Inspired by our belief that anyone can learn anything and powered by our own curiosity, we build the smartest tools we can imagine to help students learn.
Quizlet is the popular, global learning platform and app that millions of students, teachers and everyday people use to study any subject imaginable for school, work or as part of their personal interests -- including two-thirds of high school students and half of all college students in the US. Combining cognitive science and machine learning, Quizlet guides students through adaptive study activities to confidently reach their learning goals. We’re on track to become the undisputed leader in user-generated learning content and engagement, at the scale of YouTube.
Valued at $1 billion, Quizlet has raised over $60 million in venture capital from investors including Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.
To serve our global community of learners, our teams tackle lofty technical challenges and design for use cases across cultures and languages. We work hard, act like owners, and collaborate every chance we get. We’re energized by the potential to power more learners through multiple approaches and various tools.
About the Team:
At Quizlet, the Product Operations team serves as a bridge between our users and the product development teams that ultimately helps teams do great, user centric work. Our core functions include managing our user reported bug pipeline, sharing trends in user sentiment to enable roadmap work, and supporting user facing teams all through a lens of scalability. There is a consistent collaboration with the other teams in User Operations, Product, Engineering, and Marketing.
About the Role:
As a Senior Product Operations Specialist, you are focused on delivering quality experiences to users. You will understand your assigned product pairings deeply, and you will enable our Support team by applying your product expertise to product launches, user support needs, and bug triage. You'll also partner with cross-functional product development teams by providing recommendations that you cultivate from analyzing user support trends and other data.
You’ll work with keen attention to detail, a data-driven mindset and a lens of scalability whether handling multiple large projects or responding directly to users. As a Product Operations Specialist, you’ll bring a strong sense of user advocacy to your product areas while balancing situational awareness of the broader team or company landscape. We are looking for someone who thrives on understanding their work deeply and building systems to optimize working processes. Your success is measured by the impact you have on core Product Ops metrics, your ability to streamline and generate systemic solutions to problems, and your ability to support the goals of your partnering teams.
This is a hybrid role based out of our Denver, Los Angeles, New York, San Francisco, and Seattle offices.
Inspired by our belief that anyone can learn anything and powered by our own curiosity, we build the smartest tools we can imagine to help students learn.
Quizlet is the popular, global learning platform and app that millions of students, teachers and everyday people use to study any subject imaginable for school, work or as part of their personal interests -- including two-thirds of high school students and half of all college students in the US. Combining cognitive science and machine learning, Quizlet guides students through adaptive study activities to confidently reach their learning goals. We’re on track to become the undisputed leader in user-generated learning content and engagement, at the scale of YouTube.
Valued at $1 billion, Quizlet has raised over $60 million in venture capital from investors including Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.
To serve our global community of learners, our teams tackle lofty technical challenges and design for use cases across cultures and languages. We work hard, act like owners, and collaborate every chance we get. We’re energized by the potential to power more learners through multiple approaches and various tools.
About the Team:
At Quizlet, the Product Operations team serves as a bridge between our users and the product development teams that ultimately helps teams do great, user centric work. Our core functions include managing our user reported bug pipeline, sharing trends in user sentiment to enable roadmap work, and supporting user facing teams all through a lens of scalability. There is a consistent collaboration with the other teams in User Operations, Product, Engineering, and Marketing.
About the Role:
As a Senior Product Operations Specialist, you are focused on delivering quality experiences to users. You will understand your assigned product pairings deeply, and you will enable our Support team by applying your product expertise to product launches, user support needs, and bug triage. You'll also partner with cross-functional product development teams by providing recommendations that you cultivate from analyzing user support trends and other data.
You’ll work with keen attention to detail, a data-driven mindset and a lens of scalability whether handling multiple large projects or responding directly to users. As a Product Operations Specialist, you’ll bring a strong sense of user advocacy to your product areas while balancing situational awareness of the broader team or company landscape. We are looking for someone who thrives on understanding their work deeply and building systems to optimize working processes. Your success is measured by the impact you have on core Product Ops metrics, your ability to streamline and generate systemic solutions to problems, and your ability to support the goals of your partnering teams.
This is a hybrid role based out of our Denver, Los Angeles, New York, San Francisco, and Seattle offices.
In this role, you will:
- Stay up to speed on the priorities and coming product launches of your assigned product development teams
- Provide data-driven insights and feedback to product development teams to support their goals, influence their direction and prioritize high-quality experiences
- Develop scalable, usable and actionable documentation to promote understanding and clarity across teams
- Be the primary subject matter expert for focused product area domains developing a deep understanding of how products work and where both issues and opportunities exist
- Partner with teams to build scalable ways of working that will enable the success of the effort and optimize the user experience
- Project manage product launches within user facing teams with the goal of ensuring they have what they needs to successfully support the changes with users
- Triage, file, and prioritize bugs for product development teams to address, connecting those teams to the ongoing issues that users are facing, and advocate for action to address the issues.
- Roll up your sleeves and do what’s necessary to support your product areas when new issues or opportunities appear
What you bring to the table:
- 3+ years of experience in an operations, product or data role
- Ability to effectively communicate with diverse audiences (both written and verbal)
- Experience with working in a fast paced startup environment
- Familiarity working with both web and mobile applications
- Self-starter with a positive “can-do” attitude
- A desire to collaborate and support other teams in their work
- Experience building scalable ways of working, rooted in data driven decision making, that increase efficiency
- Experience juggling multiple efforts and stakeholders successfully
Compensation, B
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