Sr Product Manager, Slack Powered Service

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Service Cloud is the biggest product line for Salesforce, and has been rated by Gartner as a leader for the last 16 years. Now we are making a strategic bet to transform the customer support experience for an AI first and conversational UI first world, where customers may not need to log into Salesforce org directly and engage with CRM via agents. 

• Own the vision to reimagine customer support experience by leveraging Slack, Slackbot, Service Cloud core capabilities and Headless 360 (Salesforce MCPs/APIs).

• Conduct market and competitive research

• Create working prototypes using AI tools, and drive customer engagements to validate the vision as well as solution design

• Work closely with Slack and other partner teams to define the joint solution roadmap

• Work with scrum teams to deliver the solution.

• Work with Agentforce and platform teams to leverage their latest capabilities and manage technical dependencies

• Present the vision and solution to execs and stakeholders

• Enable the field to position and sell the solution effectively. Provide deal support as needed. 

Required Skills and Experience

• 5+ years of product management experience building enterprise enterprise software applications with consumer grade UX and platform extensibility

• Strong curiosity and empathy to understand customer problems, and judgement to prioritize them effectively

• Deep technical aptitude to manage discussions with engineering to drive architecture decisions, evaluate trade-offs, and ensure that the product is built for scale, reliability, and extensibility.

• Ability to work across other product teams as well as cross functional teams to deliver a joint roadmap

• Active use of AI-powered productivity tools in day-to-day work

• Exceptional written and verbal communication skills

Nice to have

• Experience building products for customer support space or SMB market

• Salesforce products and platform knowledge

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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