Sr Product Manager (Patient Experience)

This position will be remote within the United States. 

Job Summary
Are you passionate about helping dental practice's grow by driving more patient demand and engagement and by putting the patient experience at the center of innovation? At Henry Schein One, we’re redefining how dental practices attract, convert, retain, connect with and care for patients – empowering practices to deliver seamless, convenient, and engaging experiences at every stage of the patient journey.

As a Senior Product Manager on our Patient Experience team, you will lead the strategy and development of digital solutions that help dental practices:

• Drive patient growth by increasing online visibility through reputation management and precision-targeted marketing
• Turn interest into booked appointments with efficient communication tools and optimized scheduling
• Streamline pre-visit preparation using intuitive digital solutions
• Elevate the patient experience from initial inquiry through post-treatment follow-up
• Boost loyalty and referrals with personalized, timely, and engaging communications

• Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers
• Develop data-informed strategies and product roadmaps that prioritize outcomes that make every touchpoint more convenient for patients and more efficient for office staff
• Deliver product experiences that remove administrative burdens, enabling dental teams to spend more time providing excellent care
• Collaborate with engineering, design, marketing, sales, and support to launch features that drive measurable improvements in patient engagement, satisfaction, and practice growth
• Maintain clear and consistent communication with internal teams and leadership, and build durable artifacts to drive alignment and shared understanding
• Monitor industry trends in digital patient experience and practice marketing to ensure our solutions remain best-in-class and ahead of patient expectations
• Contribute to team growth by sharing knowledge and supporting the development of peers
• Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care

• Travel typically less than 10%
• Office environment with no special physical demands required

• 4+ years of experience in product management with a focus on delivering B2B software solutions, ideally in a healthcare or digital experience platform
• Proven track record of launching products that enhance the customer and patient experience, leveraging digital tools to drive real results (e.g. reduced manual tasks, improved communications, increased bookings, etc.)
• Proven experience leading cross-functional teams and collaborating within a matrixed organization to coordinate across business units and functions, successfully launching software products that enhance the customer experience and deliver measurable results
• Understanding of how data, customer insights, and industry benchmarks inform product direction and drive continuous improvement
• Customer focused mindset: you understand and address customer needs, with an interest in engaging with users to validate those solutions align with their expectations and challenges
• Demonstrates a bias toward action, consistently driving projects forward with a sense of urgency, making decisions swiftly while maintaining focus on delivering results