Sr Product Manager- AI Summarization Platform

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. ​ When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.  

Senior Product Manager- AI Summarization Platform

Why We Have This Role

• To own one of the most successful AI based analysis tools within Qualtrics, which powers thousands of insights every month
• To expand insights analysis into a first-class experience for analyzing text based data outside of a Qualtrics dashboard
• Increase trust and transparency in AI generated insights
• Own the AI summarization pipeline, working internally to find opportunities where new functionality can be built on top of our platform
• Integrating the insights discovered into other areas of the XM platform, expanding the usefulness of the insight and driving the ROI of the Qualtrics platform
  
  

How You’ll Find Success

• Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy
• Building empathy for core personas/users and translating this into product specification documents
• Collaborating with cross-functional teams to integrate feedback and iterate on designs
• Utilizing data and user insights to guide development priorities and measure the impact of new features
• Develop and communicate the product feature roadmap to internal and external stakeholders
• Monitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions
  
  

How You’ll Grow

• Directly contribute to Qualtrics’ objectives by expanding the ways brands drive insight and action on XM data
• Gaining expertise in the latest low code/no code technologies and AI application in workflow automation
• Enhancing leadership skills through the ownership of high-impact projects and cross-team collaboration
• Expanding knowledge of various business tools and platforms through the integration of new extensions
  
  

Things You’ll Do

• Lead the development of the survey taking experience, including AI-driven advancements to push the envelope of the future of surveys
• Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions
• Prioritize customer signals and industry trends to improve product offerings
• Independently lead your product area and make effective decisions and tradeoffs
• Write clear and quality product investment documents; turn these into a prioritized roadmaps
• Connect with customers and understand end-to-end scenarios that matter
  
  

What We’re Looking For On Your Resume

• Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field
• 3-4 years of experience in a product-related role, preferably in tech/software
• Owner’s mentality with adaptability and problem-solving mindset
• Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills
• Strong communication, interpersonal, analytical, and problem-solving skills
• Experience with B2B customers and a track record of exceptional customer service
  
  

What You Should Know About This Team

• This is a platform product team focused on AI generated insights from text based XM data
• The team works closely with brands and Fortune 100 companies to enhance the experiences they provide their customers and employees
• This team will focus on expanding the usefulness, trust and usability of AI generated insights  
• We believe in continuous learning, problem-solving together, and fostering a culture where every