Sr Partner Success Specialist

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

• In this global role you will serve as a trusted advisor to a specific ServiceNow Service Provider Partner to help drive the consumption and adoption of NOW software with their end-customer accounts.
• The successful candidate will work across up to 25 accounts with the Service Provider.
• Provide advice and guidance to the Service Provider Partner to ensure the health of their end customers remains excellent.
• Collaborate with the Service Provider Partner to ensure they have the skills within their Practices to successful deploy and manage the implementations.
• Identify gaps in partner delivery capabilities and prioritize remediation efforts within the accounts the Service Provider is working.
• Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the in-scope products/solutions.
• Support the Partner should any account escalation occur and work with the Account Escalation Teams to remedy all situations.

Qualifications

• 5-8 years of work experience in either a Customer Success or Professional Services role.
• Demonstrable experience in building or being part of a cross-functional team around service delivery Practices, with an understanding of the key components of a successful Practice.
• Ability to influence upsell and cross sell opportunities with the Service Providers being supported.
• Software industry domain expertise (preferably SaaS), and the ability to understand technology problems.
• Be a strategic thinker, who is execution oriented; ideally has experience driving cross-functional programs or processes.
• Ability to drive effective and influential conversations with various stakeholders and leadership levels in order to build long term strategic, trusting relationships and work collaboratively with Partners.
• Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement objectives.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
• Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
• Strong team player and independent thinker.
• ServiceNow experience and/or certifications is a plus.
• Preferred candidates will be located within the Eastern Time Zone. 
• Willing to travel at least 50%.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to appl