Sr Mgr Experience Design

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Experience Design

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are searching for top talent for Experience Design Senior Manager in Titusville, NJ (Hybrid, 3 days a week on-site).

The Experience Design Senior Manager will lead experience strategy and delivery for commercial sales and marketing technology products. This role serves as the accountable design leader for the Customer Relationship Management (CRM) transformation, with a focus on simplifying and integrating tools, data, and workflows to better serve field and commercial users.

This leader defines and drives a comprehensive, end‑to‑end experience vision and leads designers in close partnership with Product, Technology, Data, and Commercial teams. The role is responsible for delivering scalable, measurable experience outcomes across critical enterprise platforms, including Salesforce.

Key Responsibilities

• Set and own the end‑to‑end experience vision for Connext U.S., aligned to business strategy, commercial priorities, and field needs.

• Lead experience strategy, service design, and interaction design across discovery, MVP, and scaled delivery phases.

• Manage Experience Designers and oversee an external design partner, providing clear direction, coaching, and feedback.

• Partner with senior leaders across Product, Technology, Commercial, and Data to influence product strategy and roadmap decisions.

• Ensure experience quality and consistency through adherence to J&J Experience Design standards and enterprise design systems.

• Translate complex business processes and data ecosystems into intuitive, efficient, and usable field experiences.

• Define experience outcomes, KPIs, and learning agendas to guide iteration, optimization, and investment decisions.

• Drive design delivery within agile teams by partnering with Product and Engineering to scope work, define acceptance criteria, participate in ceremonies, and ship iterative improvements.

Required Qualifications

• Bachelor’s degree in Design, Human‑Computer Interaction (HCI), Service Design, or a related discipline.

• 10+ years of experience in experience or digital product design, including people leadership.

• Demonstrated leadership on enterprise‑scale platforms or transformational initiatives.

• Strong ability to influence senior stakeholders and lead effectively in a matrixed environment.

Preferred Qualifications

• Experience in healthcare, life sciences, or other regulated industries.

• Experience designing for CRM, field enablement, or commercial ecosystems.

• Salesforce experience (e.g., Sales Cloud, Service Cloud, or integrated field enablement solutions).

• Proven partnership with agile product and technology teams.

• Exposure to AI‑enabled, insight‑driven, or data‑informed experiences.

Up to 10% travel may be required for this role.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, dis