Sr. Manager Strategic Process
Johnson & JohnsonAbout the role
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Project/Program Management GroupJob Sub Function:
Project/Program ManagementJob Category:
People LeaderAll Job Posting Locations:
Leeds, West Yorkshire, United Kingdom, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Ringaskiddy, Cork, Ireland, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America, Zuchwil, SwitzerlandJob Description:
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.Key Responsibilities:
Collections & Accounts Receivable Management
Own strategic management of customer collections and open receivables for complex and high‑value accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.
Influence and drive desired customer payment behavior to optimize cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.
Lead performance management of collection KPIs against Service Level Agreements (SLAs), identifying gaps and driving corrective actions.
Perform advanced AR forecasting, trend analysis, and root cause analysis to anticipate risks and enable proactive portfolio management.
Provide senior‑level oversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks as appropriate.
Dispute Management
Own end‑to‑end dispute lifecycle for a portfolio of strategically important, high‑risk, or high‑revenue customer accounts, from investigation through resolution and financial posting.
Act as a Senior Subject Matter Expert (SME) for complex,
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