Sr. Manager Services Product Management

POSITION SUMMARY

The Sr. Manager, Offering is a critical role that is responsible for driving Service revenue and profitability growth by gathering and analyzing voice of the customer and launching new service offerings into the market.   Owns  offering business case development and NPDI, life cycle management, service offering roadmap, and service pricing management.  Collaborates with the Global product business units to maximize service value through the customer’s facility lifecycle.  

 

RESPONSIBILITIES

• Directs the development of new service offerings, including strategy definition, requirements analysis, and pricing 
• Assesses and builds a high-performance offering management team; selects, develops, assesses strong talent, and repositions resources as necessary 
• Monitors the market to identify and proactively respond to new opportunities based on market research, trends, customer feedback, market demands and competitive activity 
• Creates a communication plan for service launches in conjunction with region Presidents, region service leaders, sales, and business unit leaders. 
• Establishes pricing strategies/policies and develops marketing tools for successful service introductions. 
• Works with Sales Analytics team to develop KPIs and dashboards to track program success 
• Be a thought leader for assigned offerings both internally and externally. 
• Contribute to the global portfolio product strategy and go-to-market plans. 
• Prepare and deliver presentations, product demos, and develop sales enablement tools. 
• Act as a sales escalation point for complex customer opportunities. 
• Attend tradeshows, visit customers, meet with partners and sales teams to ensure an accurate voice of customer is heard in all product plans. 
• Contributes to the development of the 3-year strategic growth plan and offering roadmap 

 

QUALIFICATIONS

• Bachelor’s Degree, MBA preferred  
• 10+ years of experience  
• Excellent communication skills, both written and verbal                          
• Excellent customer service skills                     
• Excellent organizational, analytical and interpersonal skills                     
• Excellent management skills                           
• Ability to work and multi-task in a fast-paced environment                     
•  

PHYSICAL & ENVIRONMENTAL DEMANDS

• N/A

TIME TRAVEL REQUIRED

• 10%

 

Candidates are required to successfully pass a pre-employment background check.

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 

Vertiv is an Equal Opportunity/Affirmative Action employer.