Sr Manager, Repair Field Operations

Date Posted:

2024-03-19

Country:

United States of America

Location:

OT051: CHM - LOMBARD, IL 949 OAK CREEK DRIVE, LOMBARD, IL, 60148 USA

Otis Elevator Company is searching for a highly motivated Sr Manager, Repair Field Operations to provide direction, support, and leadership for our Billable Repair business for Chicago Suburb operating area.

Essential Responsibilities: 

•  Drive field efficiency and quality improvements to meet labor and material margin plans 

• Achieve annual sales and margin plans for the sub-region

• Ensure all branches are utilizing Billable Repair tools ​

• Ensure branches are following standardized process​

• Complete Billable Repair (OO) audits semi-annually to validate adherence in the branch​​​

• Monitor and adjust labor weekly to ensure target backlog pull-through rate to meet plan​

• Review projects for efficiency ​

• Promote digital tools to help drive business​​

• Provide routine training on contract coverage to help drive Billable Repairs (callbacks, material, obsolescence)

• Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity 

• Provide on-going training, development, and leadership to the repair operations team 

• Provide technical direction to field operations staff and participate in large bids 

• Responsible for the quality of service in designated territory 

• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products 

• Report and present on recommendations for all product designs and performance requirements 

• Conduct audits for performance

• Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance

• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe 

• Drive a safety culture throughout territory through communication, discipline, recognition and training​  

Education / Certifications 

• High school diploma or equivalent required; bachelor’s degree preferred 

Basic Qualifications 

• Experience working with field level associates required  

• Leadership experience required  

• Ability to work in a highly team-oriented and dynamic environment 

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers 

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities  

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software 

• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills 

• Knowledge and strict enforcement of company EH&S policy and processes 

Preferred Qualifications 

• 7+ years elevator industry experience or experience leading technicians in a similar industry preferred 

• Management experience a plus  

Travel: Travel Required within assigned territory  

Relocation:

• Relocation assistance may be available for out-of-market candidates.

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2