Sr. Manager, Quality Engineering

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

 

General Summary:

The Sr. Manager of Quality Engineering is responsible for leading a global team of entry level to experienced professionals focused on creating and maintaining automated tests from manual test scripts and test cases. This role supports day-to-day operations to ensure all test plans are maintained and the automation and architecture of test plans are fully functioning.

Essential Duties and Responsibilities:

•  Sets goals and objectives for team members for achievement of operational results
• Manages experienced professionals who exercise latitude and independence in assignments
• Influences others outside of their own job regarding policies, practices, and procedures
• Contributes to policy and strategy implementation for short-term results
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Defines and drives IT quality assurance practices and procedures
• Reviews and analyzes discrepancies in service or performance and recommends updates for products or services
• Oversees test schedules and/or strategies in accordance with project scopes and delivery dates
• Reviews software documentation to ensure technical accuracy, compliance, and completeness and to mitigate risks
• Provides feedback and recommendations on software usability and functionality
• Identifies program deviance from standards and suggests modifications to ensure compliance
• Develops and specifies standards, methods, or procedures to determine product quality or release readiness
• Serves as advanced escalation point for complex reproducing, debugging, and isolating of software problems

Knowledge, Skills, and/or Abilities Required:  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Exceptional leadership and customer service skills
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Knowledge of quality assurance methodologies
• Familiarity with object-oriented programming language
• Knowledge of Software Development Life Cycle (SDLC)
• Knowledge of basic builds and deployments
• Strong problem-solving skills with the ability to meet reasonable deadlines
• Knowledge of programming concep

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience
• 3+ years of managerial experience

Working Conditions:

•  Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status