Sr. Manager, Project Manager, Associate Experience

Sr. Manager, Project Manager, Associate Experience

Enterprise Compliance and Ethics (C&E), part of the Enterprise Risk Organization, supports our Compliance and Ethics agenda across Capital One.  The Compliance and Ethics Command Center (Chief of Staff team) has 3 distinct functions: 1) Associate Experience (AX), 2) Operational Effectiveness and 3) the Project Management Office.  The C&E Command Center is seeking a Sr. Manager, Project Manager to lead and transform Associate Experience for the organization, while also supporting broader efforts around culture, operational effectiveness and communications. The ideal candidate will bring fresh, bold, creative ideas to connect and engage our associates from Day 1 through their entire lifecycle. They will also manage a body of recurring operational processes.

In this role you will have the opportunity to wear many hats and make an incredible impact on the broader C&E organization. You will develop and lead the well-managed execution of our associate experience strategy aimed to create an exceptional associate experience, to cultivate a strong community across C&E and to foster an inclusive, inspiring, and fun culture. You will also have the opportunity to lead top of house operational efforts such as department communications, town halls, volunteerism and recognition.

The right candidate for this role has excellent creativity, communication skills, attention to detail, and the ability to adapt to change quickly. This is an excellent opportunity for someone who’s a culture beacon, passionate about associate activation and excited about managing events such as town halls, and managing a diverse set of daily responsibilities.

Responsibilities:

• Build and manage the associate experience agenda and strategy

• Own and execute key associate engagement events and processes that support our team and associates such as recognition programs, town halls, etc.

• Coordinate with Corporate Communications to oversee the communications calendar; maintain a critical eye to timing, overlap, appropriateness, and coordination

• Lead our internal engagement team to develop content and activities that support our associate engagement strategy, such as pop-up events, and celebrating associate moments that matter

• Coordinate horizontal processes and activities related to AX

• Be the champion for events, content, and to-do’s by driving engagement on Slack, messaging, and interacting with associates to create inclusion and excitement

• Maintain content to ensure the content remains relevant and useful

• Participate in leadership preparation efforts for key events and engagements

Key Attributes and Competencies:

• Project Leader: You’re detail- and process-oriented and adeptly manage several projects and initiatives at once with supportive direction. You have relentlessly high standards and attention to the smallest details with the ability to adapt to change quickly.

• Problem-solver: You understand intent and goals for a project, propose plans to meet those needs, and autonomously pursue options to deliver results in a well-managed manner. You bring in data and metrics to ensure we’re working the needle and identifying insights.

• Event coordinator: You know how to support complex events with a sharp eye on details throughout the entire process. You go above and beyond to exceed associate expectations and deliver best-in-class experiences. 

• Juggler: You don’t get overwhelmed or flustered easily. You seek guidance to reprioritize as needed to adjust with changing business needs, and take action with urgency as appropriate.

• Valued partner: You have a proven track record of collaborative work relationships and you thrive in a matrixed environment.

• Team player: You are highly motivated and willing to roll up your sleeves and get the job done, even in situations where the work is outside of the scope of your respective role. 

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 5 years of experience in Project Management or Event Management

Preferred Qualifications:

• Certified Meeting Professional (CMP) or Project Management Professional (PMP) Designation

• 2+ years of experience negotiating and executing contracts for associate event