Sr. Manager, Patient Support Services

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.

Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.

About the Role

The Sr. Manager, Patient Support Services, will report to the Executive Director Contracting and Patient Services, and be responsible for executing defined patient access and reimbursement strategies in multiple therapeutic areas. This person will be a problem solver and collaborate to remove access and affordability hurdles for patients on Azurity products, through partnership with internal and external stakeholders. Responsibilities include ensuring understanding of reimbursement process, co-pay and affordability solutions, PAP/Free goods program, field reimbursement services, and patient support services in general.

The Sr. Manager, Reimbursement and Patient Support, will be self-directed and manage day-to-day patient access and support operations. Duties will include overseeing assigned vendors, ensuring all KPIs are met or exceeded, anticipating/identifying/resolving/monitor potential operational challenges, overseeing accurate and timely reporting of results, monitoring program budgets, and ensuring all legal and regulatory requirements are being met. The Sr. Manager will also interact regularly with brand teams and other internal functional areas including finance, legal, safety, quality, training, and others as needed.

Key Responsibilities

• Independently lead day-to-day operations of assigned patient access and affordability programs. Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirements.
• Lead execution of affordability strategies in alignment with brand strategic imperatives and financial goals
• Manage the implementation and ongoing operations of co-pay, PAP, and cash programs finding opportunities for program enhancements and optimization.
• Manage assigned vendor relationships: Anticipate and address program challenges sa the vendor account manager. Work closely with vendor to track and meet or exceed all program KPIs
• Ensure that accurate and timely reporting of key data. Develop, distribute, and present summary reports to key colleagues on a regular basis.
• Lead regular business reviews in partnership with to present trends in the program.
• Manage resolution of customer issues
• Collaborate with marketing and sales to ensure pull through of Patient Affordability solutions
• Keep abreast of ever-changing market dynamics and industry trends for pharmacy and medical benefit products to evolve co-pay programs and other patient affordability solutions as needed.

Required Skills and Experience

• BA/BS degree
• 5+ years of experience designing and executing patient affordability programs within pharmaceutical manufacturing with an emphasis on PAP, copay, and cash programs.
• Ability to prioritize and complete high volume and velocity of workload and projects.
• Demonstrated depth with reimbursement support services and hubs
• Familiarity with buy and bill process
• Anticipate and address challenges to ensure smooth operations of patient access and affordability services
• Ability to work cross-functionally as needed to achieve desired results
• Ability to solve problems quickly and efficiently in a collaborative manner
• Working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space