Sr. Manager, Internal Communications

Vonage Marketing Mission 

Vonage Marketing Mission: We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world. We connect with the external marketplace through all media including print, digital and social.  Our team leverages deep industry, market and customer data into actionable insights and marketing strategies. We are creative and collaborative, striving to translate how Vonage’s products and services can meet the needs of our current and future customers. 

Why this Role Matters 

Corporate Communications develops and executes strategic communications campaigns that inform, engage and inspire employees and internal stakeholders. We ensure internal communications align with external efforts, and accurately portray company developments and trends. The role of Senior Manager of Internal Communications supports communications efforts enterprise-wide.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

Job Summary

The Senior Manager of Internal Communications works closely with the VP of Corporate Communications and the Director of Internal & Executive Communications to develop, manage and drive Vonage's global internal communications strategy. The Senior Manager of Internal Communications also ensures employee engagement and alignment with Vonage’s business goals by creating and executing ongoing, effective communications programs to promote positive employee relations. This role collaborates with senior business leaders and Human Resources in the development of speeches, presentations, and other communications to support internal and potentially external opportunities. The person in this role will also be responsible for the effective development and execution of the DEI communications strategy and play a vital role in advancing Vonage’s DEI roadmap by implementing and managing communications that elevate Vonage’s Diversity, Equality & Inclusion initiatives and activities internally as well as externally, working closely with the External Communications Team. A successful candidate will understand the business impact of DEI and will leverage key metrics, communications and strategies, the Diversity, Equity and Inclusion Advisory Board and Employee Resource Groups to drive positive outcomes in the DEI space. 

What You Will Do 

• Apply experience and expertise to consult and advise on internal communications methods and strategies.
• Engage with business, product and functional leaders to understand new initiatives, products, business direction and associated communications requirements.
• Work with Public Relations and other communications teams to help craft consistently aligned material in support of program and marketing campaigns.
• Write, edit and finalize all aspects of employee communications materials.
• Adjust communications methods and material to respond to changing market, customer, business and employee conditions, needs and expectations.
• Determine the appropriate medium for intended audiences and messages.
• Review employee / audience feedback to determine the effectiveness of communications material, recommending and driving changes as appropriate to improve delivery and understanding.
• Plan and ensure appropriate company / management participation in internal events.
• Play a lead role in the development and implementation of Corporate Communications process improvement initiatives.
• Write and manage production of a wide range of communications materials including the Corporate intranet, all-employee emails, Workplace, presentations,  speeches, scripts, multimedia and video content among other materials and channels.  
• Create, enhance, and manage the appropriate mix of these internal communications programs, channels and vehicles to drive awareness and understanding of the various lines of business for Vonage. Enhance existing and implement new internal communications tools and techniques to engage employees in these topics.
• Manage and enhance editorial process for the Corporate intranet: develop and manage editorial calendar and content; identify timely and appropriate stories and write them or collaborate with other functions to write stories; build network of communicators for story ideas and input; develop and oversee analysis of data/metrics and solutions to improve internal communications content and readership; ensure message consistency for all communications. 
• Support monthly All-Hands meetings, employee engagement events and internal video communications, including counsel and enablement of leaders and peers across key functions to understand and effectively use these internal communications channels to drive employee eng