Sr Manager, HR Operational Excellence

Requisition Number: 29361 

UGI Corporation (NYSE: UGI) is a holding company that distributes and markets energy products and services through our subsidiaries and the company’s common stock is a balanced growth and income investment. UGI Corporation has paid common dividends for more than 135 consecutive years.

 

In addition to a challenging career and competitive compensation, our employees enjoy:

 

Generous and Family-friendly Health & Welfare Benefits Including:

•    Medical, Vision, and Dental Plans 
•    Optional Health Savings Account
•    Optional Dependent Care Savings Account
•    Paid Maternity/Paternity Leave
•    Work from home policy
•    Employee Assistance Program

 

Additional Benefits Include:

•    401K with a generous company match
•    Tuition Reimbursement
•    Assistance with Professional Credentialing
•    Referral Bonuses
•    Employee Discount Programs

Position Summary:

The Sr. Manager, HR Operational Excellence leads the design, validation, and sustainment of optimized processes and technology solutions within UGI's HR Shared Services organization. This role drives continuous improvement through structured analysis, automation, hands-on quality assurance, and disciplined change enablement—ensuring that improvements to HR processes, tools, and services deliver measurable outcomes and are adopted across the organization. The Sr. Manager owns service delivery performance reporting, partners broadly across HR and the business to surface and prioritize improvement opportunities, and translates those opportunities into executed solutions that elevate the employee experience and scale HR capacity.

 

Essential Functions:

• Partners with HR leadership and cross-functional stakeholders to identify, prioritize, and sponsor improvement opportunities across HR Shared Services. Uses analytics and performance data to build the business case for change and surfaces insights that inform decisions about where to invest improvement effort.
• Leads cross-functional teams through structured process analysis—including stakeholder interviews, process mapping, and data review—to identify inefficiencies and design optimized future-state solutions. Facilitates blue-sky sessions, defines technical requirements in partnership with HRIS and technology teams, and applies lean principles to eliminate redundancies and improve effectiveness.

 

Automation & Technology Enablement 

• Identifies and drives automation opportunities across HR operations, with a focus on reducing manual effort, improving data integrity, and scaling service capacity without adding headcount. Partners with HRIS and technology teams to evaluate tools, define requirements, and move automation initiatives from concept to production—prioritizing the highest-impact targets across the HR Operations portfolio.

 

Quality Assurance & Testing

• Owns QA and testing activities across both process and technology initiatives, ensuring new or redesigned solutions meet defined quality standards before go-live. Coordinates user acceptance testing (UAT) for HR technology implementations, documents test scenarios, tracks defects, and validates that changes perform as intended in production environments.

 

Service Delivery & Performance Reporting

• Owns the operational performance framework for HR Operations, including SLA tracking, tier resolution metrics, volume trends, and escalation patterns. Produces and maintains reporting that enables HR leadership to monitor service health, identify degradation early, and make informed resourcing and prioritization decisions. Serves as the connective tissue between operational data and continuous improvement action.
• Leads the change management and internal communications strategy for HR Operations improvements—developing structured stakeholder communication plans, training approaches, and feedback mechanisms to drive adoption and sustain behavior change. Ensures that process, technology, and service changes land effectively across all employee populations and business units.

 

Knowledge, Skills and Abilities:

• Strong process ana