Sr. Manager, eMobility Service Strategy & Infrastructure

Position Summary

The Senior Manager, eMobility Service Strategy & Infrastructure will enable optimal Service Operations promoting unrivaled team and partner engagement. Key partners include OEMs, Dealers, EV Charger Suppliers, Independent Electrical Contractors, and Big Box Retailers.

You will build and lead a team of Service Process professionals, focusing on infrastructure creation, implementation and opening new revenue channels. This includes overseeing contractual requirements from initial sales engagement along with developing service capacity and implementing structure at the same sales velocity as market growth and technology enhancements. 

The role’s primary focus is process, instilling a culture consistency, value, and customer trust by ensuring outstanding, seamless field service, HQ support, customer advocacy and speed to satisfy the customer. 

Responsibilities

• Strategize, Define, compose, and drive implementation core processes focused on data, systems, consistency, and formalized architecture. Through collaboration, continuous improvement and industry knowledge creating accountability to performance and standards in service operations, technical service, and service sales operations.
• Lead service pricing and contract processing to (newly composed operational SOPs) ensuring compliance to standard practices and contractual requirements holistically including, estimating, management, service execution, forecasting building segmented models based on complexity and high value targets.
• Implement seamless field (maintenance and installation) service field service process, KPIs, and dashboards with weekly, monthly, and annual tracking against targets/revenue. 
• Maintain a continuous improvement program to govern over overall SLA at targeted & benchmarked KPI levels on a continuous basis, plus oversee service MSA/SLA uniformity and accountability. 
• Accountable for the financial results (revenue and gross margin) of the Service teams and automate approval processes to ensure timely revenue recognition.
• Drive continuous improvement in safety, quality, delivery, inventory, and productivity through the utilization of ABM best practices. 

Qualifications 

• Bachelor’s Degree or equivalent education, life experience 
• 5+ years’ experience overseeing national service operation with 1 million+ in revenue $ (recommended but not required)
• 5+ years leading small to med size teams (recommended but not required)
• Six Sigma Certification, preferred.
• Electrical vehicle technology with an OEM, a plus

Our Ideal Candidate

• Tech Savvy with a spark to learn innovative technologies that transform the industry.
• Passion for and a deep understanding of eMobility technologies
• A “can do” attitude to work collaboratively in a dynamic, fast-paced environment.
• Resourceful leadership skills to champion, improve and sustain ABM technical and service capabilities and culture.
• Strong learning agility
• Critical thinking skills to adapt “on the go.”
• Proven history at manager level with evidence of achievement of objectives, budgets, KPI’s, tangible margin improvements and continual improvements

Working Conditions

• Flexibility to work outside normal work hours/weekends, as required.
• Ability to travel up to 25%, domestically & internationally if needed. 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with an