Sr. Manager, Digital Product Solutions

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

Overview

The Sr Manager, Digital Product Solutions demonstrates a strategic mindset in creating the vision and roadmap to transform Digital Product Solutions (Software), Engineering Operations, and A-dec Technical Communications into an organizational Center of Excellence (CoE). Partnering with Digital Customer Experience & other Product Development leadership, this role will help develop a continuous improvement culture that enables and drives the Technical Communications and Digital Product Solutions organization to new levels of performance.

JOB DUTIES AND RESPONSIBILITIES:

• Drives the strategy for A-dec+ and associated Digital Product Solutions (Software) for A-dec customers. This role focuses on the strategic roadmap of applications and mobile solutions our customers use to engage with the physical product. Oversees the business model development and growth while collaborating with the Director of Global Product Management to ensure synergy between physical and digital solutions.

• Drives improvement in efficiency and effectiveness with digital solutions with an emphasis on employee development, quality, delivery performance, and productivity/cost metrics.

• Defines, manages, and communicates the long and short-term strategies for transitioning A-dec Product Development from manual-driven content creation to customer-focused digital content creation.

• Provides vision, direction, and leadership to the organization on content management systems, processes, and translations; advises & collaborates with those impacted on the content management strategy.

• Provides vision, direction, and leadership to the transformation of digital product solutions; develops partnerships, strategic vision for use of artificial intelligence, and drives the digital product growth and revenue.

• Creates, manages, and drives to Key Performance Indicators that enable accurate measurements of digital customer delight associated with digital products.

• Creates a strategic vision and governance for use of Generative Artificial Intelligence to aide and expedite delivery of deliverables.

• Collaborates and partners with the Director, Product Technology, Sr. Manager, Digital Customer Experience, Sr. Manager of Data, and Director, Information Technology on corporate initiatives that overlap technology and enterprise solutions of complex nature.

• Ensures that strategic requirements of worldwide employees, customers, dealers, and other support staff are understood and incorporated into digital touchpoints, and those touchpoints are evaluated as required through business cases, customer validation, and appropriate prioritization.

• Strategically identifies professional services suppliers to create a flexible workforce with enablement of digital transformation concurrently with department-level ongoing activities. Fosters a strategic industry network in the domain to leverage industry best practices for digital products & software..

• Develops a capability and talent assessment to drive the noted transformations of digital product solutions with dynamic integration into digital delivery methods (website, mobile applications, etc.).

• Guides the Technical Communications & Engineering Operations team in designing and implementing transformational changes to processes and capabilities with a focus on digitally transforming.
   

QUALIFICATIONS:

Knowledge, Skills, and Abilities

• Significant background in digital properties, customer applications, connected products, financial models, and associated business cases (e.g. recurring revenue models).

• Exceptional writing abilities, presentation skills, and a strong understanding of the digital space.

• Ability to synthesize design requirements, worth through a backlog and prioritization methodologies, and ensure customer pain points are tied to valuable and delivered clinical outcomes.

• Able to leverage analytics tools to synthesize insights from large datasets to make informed digital experience content and design improvements.

• Demonstrated strong organizational skills with a history of anticipating issues and taking proactive action to develop and implement an appropriate response plan.

• Comfortable multi-tasking and able to deliver results under pressure and tight deadlines. Excellent problem solving and analytical skills.