Sr. Manager, CRM Data Quality

Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What you’ll do

CRM Data Quality

• Manage, train and develop a global team of Jr. Specialists who are responsible for working with Sales & Client Services teams to ensure CRM data is accurate and up-to-date, with a focus on pipeline, lead and contact management
• Evaluate our current CRM account taxonomy and hierarchies to set and own the strategy and execution of adjustments to this structure, factoring in input across a large variety of cross-functional stakeholders (marketing, analytics, finance, product, etc.).
• Develop a refreshed policy on the creation and user ownership of accounts and opportunities in Salesforce. Manage a team of Jr. Specialists to ensure they’re adhering to this policy and entering data with speed and a high degree of quality/accuracy

• Own our CRM pipeline management best practices and partner with our Salesforce Operations and Finance teams to meet the evolving needs of our business.

• Partner with Sales Operations, Commercial Leadership and our VP of BI to scope, oversee and QA the development of new ways to combine and visualize data in TableauCRM to improve data access
• Partner with Marketing to provide commercial support to our inbound lead management process, providing guidance and input into process design and optimizations.

Data Governance

• Provides input into the data governance policies owned by the Salesforce Operations team, with key focus on gathering input from all commercial departments to feed into development requests

• Assists in the documentation of our data governance policies and educates the Commercial team on our best practices and guidelines
• Performs regular audits and data cleanup initiatives to ensure compliance with data governance best practices and guidelines

Who you are

• Deep knowledge of Salesforce in an admin capacity is strongly preferred
• Experience working for a company which engages in multi-party sales and contracts, involving consultants and/or agencies is strongly preferred
• Experience working in TableauCRM dashboard design or as an end user, strongly preferred
• Forward-thinking dynamic individual with an exceptional ability to manage multiple stakeholders from a variety of departments to generate advocacy and solve complex, multifaceted challenges
• Excellent project management and documentation skills

• 7+ years’ experience in working in Business Intelligence, Data Visualization, Business Operations, Sales Operations or a related field in a fast paced, hyper-growth environment
• Experience with successful project development, management, and execution

• Excellent listening and documentation skills to quickly identify multiple needs, challenges, and translate this into a project plan
• Management experience of a globally dispersed team of individuals strongly desired
• Excellent communication skills with strong attention to detail and an ability to take complex concepts and distill them down so they’re easy to comprehend
• Ability to travel where required (4+ times per year)

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.

The estimated salary range for this role based on the qualifications set forth in the job description is between $97,000 to $184,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. 

The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

 

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