Sr IT Systems Engineer (macOS and iOS Management)

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. They provide technical support, perform scripting/programming to ensure stable and efficient operation of technology solutions

Important To Know

• This position is a hybrid work arrangement that combines in-office engagement at our corporate office in Jacksonville, FL, days and times are determined and based on the requirements of the business.

• Ideal candidates live within 50 miles of Jacksonville, FL and open to relocation

• A technical review will be part of the interview process

   

What You Will Be Doing

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

• Manages system/application environment and ongoing operations

• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

• Researches, designs, implements and tests technology solutions

• Proactively monitors and reports performance and utilization of assigned technologies

• Troubleshoots software and/or hardware issues/failures

• Resolves alerts and performs remediation activities

• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

• Collects and presents data for reporting and planning

• Assists with developing tactical strategies, processes and procedures related to systems/application administration

• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

• Collaborates with IT and business area partners on work groups and initiatives

• Determines best course of action for meeting business needs

• May provide input into infrastructure architecture designs

• Writes programming/scripting

• May participate in Disaster Recovery planning and exercises

• Ensures execution and alignment to architectural standards and blueprints

• May contribute input to infrastructure architecture

• Performs on-call activities as needed for the environment and technologies

What We Require

• 5 years managing and supporting Apple macOS, iOS and iPadOS devices in an enterprise environment 

• Prior experience working in healthcare, health insurance or financial environments as it relates to HIPAA, PCI, SOC2, HITRUST and CMS Compliance

• Bachelor's degree in an IT related field or equivalent work experience

• Extensive working knowledge of multiple technologies and their interfaces and integration

• Competent working in one or more environments highly integrated with an operating system

• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations

• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy

• Ability to manage tasks independently and take ownership of responsibilities

• Ability to learn from mistakes and apply constructive feedback to improve performance

• Ability to communicate technical information clearly and articulately

• Ability to adapt to a rapidly changing environment

What We Prefer

• JAMF Certified Administrator or higher-level JAMF certification required

• Advanced working knowledge and experience managing JAMF Pro, including policies, configuration profiles, smart groups, patch management, extension attributes and API/scripted automation

• Advanced experience with Apple Business Manager, Automated Device Enrollment (ADE), and Apple's Volume Purchase Program (VPP)

• Advanced experience with macOS imaging, packaging (PKG/DMG), Jamf Composer and scripted software deployment

• Design and administration of zero-touch deployment and MDM enrollment workflows for Mac, iOS and iPadOS devices

• Exp