Sr. IT/helpdesk Engineer

Company Description

Who We Are:

Interested in joining our team?  Here is some more information about us!  Momentus Technologies provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events.  Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

We are driven by our core values of Passion, Speed, Focus, Innovation, & Humility and are seeking individuals who find inspiration in these principles. Surround yourself with highly motivated co-workers that push you to be your best each day. 

Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

We are looking for a servant leader who is passionate about technology to provide general IT support to Momentus employees. The ideal candidate will have a strong understanding of IT best practices and know how to implement policies and procedures that increase efficiency for our IT Service Desk.

• Provide virtual customer service for the users of our organization.
• Serve as a primary point of contact for all support issues related to Windows and MacOS devices and their applications.
• Manage administration, installation and troubleshooting of corporate hardware, software, and services.
• Contribute to the employee onboarding and offboarding process, including user training and orientation.
• Multitask and contribute to multiple projects.
• Develop and maintain documentation, including user guides, system configurations, and standard operating procedures.
• Administer user accounts, permissions, and access controls for various applications.
• Collaborate with other IT team members and departments to support technology initiatives and projects.
• Understand SLA's and apply that knowledge to effectively manage the ticket queue and triage tickets.
• Responsible for the day to day administration of our cloud hosted applications.
• - Participate in after-hours support and on-call rotations as needed.

Qualifications

• Degree in Computer Science, Information Systems, or related field
• 4 years of experience with IT support
• Proficient knowledge of Microsoft and Microsoft 365 technologies (Active Directory, Entra ID, Intune, Azure Resource Management, etc.)
•  Experience with virtualization technologies (VMWare, Hyper-V)
•  Extensive understanding of role-based access and permissions within Azure and M365.
• Experience managing vendor relationships and warranty requests.
• Experience with hardware acquisition and the ability to follow hiring trends to ensure that our stock levels meet the needs of the organization.
• Experienced with working within an established budget and the responsibilities of expense reporting.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving skills.
•  Relevant certifications a plus (e.g., Microsoft Certified Systems Administrator, Microsoft Azure Administrator, etc.) are desirable.

Additional Information

🌐 Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It's about winning at life by loving your job.

💬 Your Voice Matters 💬: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated. 🗣️

🤝 Tailored Onboarding for You 🤝: From day one, we provide individualized onboarding for every new member of our team. We recognize that everyone is unique, and we're here to ensure your transition into our company is seamless and tailored to your needs. 🌠

🌱 Personal Growth Matters 🌱: We're passionate about your growth! We offer both internal and external development opportunities, ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; it's a path to continuous improvement and achievement. 📈

👚 No Dress Code: Express your individuality! Smart, ind