Sr IT Analyst

Job Summary
The Senior IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.

Essential Functions

Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.

Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.

Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).

Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption.

Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends.

Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers

Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points.

Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction.

Required Qualifications For Position

Bachelor's Degree Information technology, computer science, or a related business discipline, or equivalent work experience.

4-6 years Experience in a similar role

Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management. High

Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail. High

A proactive attitude, with the ability to work independently and as part of a team. High

A customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions. Medium

A growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback. High

Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and act in a fast-paced environment. High

Ability to collaborate with business partners and service providers in a matrix organization. High

Technology Domain awareness Medium

Ability to operate in a metrics-based management environment with a continuous improvement mindset. Medium

Foundational understanding of contracts Medium

Proficiency in the Microsoft Office suite High

Preferred Additional Qualifications for Position

1-3 years Related experience in the utility industry

Physical Demands

Standing - Occasionally

Walking - Occasionally

Sitting - Constantly

Lifting - Rarely

Carrying - Rarely

Pushing - Rarely

Pulling - Rarely

Climbing - Rarely

Balancing - Rarely

Stooping - Rarely

Kneeling - Rarely

Crouching - Rarely

Crawling - Rarely

Reaching - Rarely

Handling - Occasionally

Grasping - Occasionally

Feeling - Rarely

Talking - Constantly

Hearing - Constantly

Repetitive Motions - Frequently

Eye/Hand/Foot Coordination - Frequently

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​<