Sr. Human Factors Engineer - Multiport

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position 

The Senior Human Factors Engineer will serve as the Human Factors (HF) Lead on new and/or sustaining product development teams within Intuitive. Within the project team, the Senior Human Factors Engineer (HFE), works closely with designers, clinical engineers, system and software engineers, product managers, regulatory affairs, and other cross functional teams. They have primary responsibility to conduct research to gain a deep understanding of users, uses and use environments; perform task analysis, analyze and characterize usability considerations and use-related risks; conduct iterative formative evaluations with end-users to realize the impact of design concepts on user workflow, behavior and performance; translate user needs into usability requirements to inform design; and be accountable for final usability validation. The Sr. Human Factors Engineer also works closely with the regulatory, quality and design controls teams to define the submission strategy from HF perspective and be accountable for the usability engineering documentation required for submission to medical device regulatory agencies.

The Senior Human Factors Engineer position reports to a Manager within the broader Human Factors (HF) organization at Intuitive.

Essential Job Duties

Research: 

• Plan, collect and synthesize detailed insights on how users interact with Intuitive products through various techniques including interviews, simulations, direct observations, task analyses, persona development, usability testing, mixed methods research etc.

• Represent Intuitve during interactions with end-user clinicians and customers in multiple international markets to gather design insights in a highly professional manner, during complex workflow-oriented usability testing and user research activities.

Design: 

• Analyze, define and evaluate workflow and user interface designs. Negotiate design recommendations and improvements to prevent hazardous situations related to use errors and improve usability. 

• Accountable for establishment, authoring and management of usability design inputs, both user requirements and design requirements to inform user interface design, labeling and training.

• Advocate strongly and consistently for the clinical caregiver experience for safety and usability, with understanding of the nuance and balance of user/customer needs and business needs.

Test: 

• Design, execute, and report on usability evaluations at various stages of product development, from explorative co-creation of design with end users,  to formal usability studies to evaluate usability and risk with prototypes of varying degrees of fidelity. 

• As HFE Lead on projects, accountable for summative usability validation and design validation of usability design inputs. Collaborate closely with internal human factors partners to define and execute validations. 

Analyze: 

• Write and revise highly accurate, clear, and concise usability engineering documents in a timely manner for multiple projects. (i.e. task analysis, usability risk analysis, use specifications, test reports and root cause analyses).

• Compile, organize and assess results of field observations and research, surveys, and usability test