Sr. Human Factors Engineer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of the Position

As part of the Intuitive Human Factors team, the Senior Human Factors Engineer works closely with designers, clinical engineers, system and software engineers, technical product managers, regulatory affairs, and other important functional teams. The Senior Human Factors Engineer is a key contributor in informing and guiding development of new products, and ensuring that those products are feasible, viable and desirable.

As a member of new and sustaining product-development project teams, the Senior Human Factors Engineer leads as a key stakeholder within a creative and structured process to conduct user-centered design research, analyze and characterize use-related risks, conduct usability testing of products prior to launch, and track and iterate on designs once projects are in the field. They have primary responsibility for evaluating product designs with end-user test participants, and to conduct qualitative research to gain a deep understanding of users, uses and use environments; analyze and characterize usability considerations; conduct concept evaluations to realize the impact of design concepts on user workflow, behavior and performance; translate user needs into usability requirements; and develop new tools to measure UX and inform design.

Essential Job Duties

Research:

• Plan, collect and synthesize detailed insights on how users interact with Intuitive products through various techniques including interviews, simulations, direct observations, and task analyses.
• Support project-based and advanced longitudinal-research regarding cognitive/behavioral and ergonomic human factors topics.
• Perform all aspects of research studies including study design, instrument development, data collection (both desktop and in the field) and management, quantitative and qualitative data analysis, reporting and dissemination, and communication with partners.
• Create actionable insights for improving products and services based on results of internally and externally driven research.
• Analyze and characterize usability considerations, including physical, cognitive, social and organizational aspects of human factors that influence performance while interacting with Intuitive products.
• Draft usability requirements.

Design:

• Contribute to workflow and user interface designs and negotiate design recommendations to mitigate use errors and improve usability.
• Develop usability requirements driving user interface design, training, and labeling.
• Assist creation and revision of user-interface requirements documents.
• Advocate strongly and consistently for the clinical caregiver experience for safety and usability, with understanding of the nuance and balance of user/customer needs and business needs.

Collaborate:

• Lead the efforts required to create and update usability risk analyses for Intuitive Surgical products.
• Represent the Human Factors function on core teams for large projects.
• Coordinate human factors efforts across projects involving several sub-systems.
• Manage usability-engineering activities within development projects and provide schedules and status to technical product managers and engineering project managers.