Sr Ground Support Data Analytics Consultant

Department:

Cargo Provo & GSE

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Ground Support Data Consultant delivers on our Purpose by leading the research and development of solutions that advance the overall strategic objectives of the department and enterprise. This role collaborates with various internal and external teams to lead change management and process improvements. The Senior Ground Support Data Consultant is a strong communicator with a proactive mindset who looks forward to leading impactful initiatives at Southwest. 

 

Additional details: 

 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Responsibilities

• Design, build, and maintain interactive dashboards or reports that provide real-time insights into key performance indicators (KPIs), operational metrics, staffing levels, financial outcomes, predictions, and trends; ensure data insights are presented in an actionable manner
• Query complex data sets using AWS Redshift and SQL to develop operational models and analyses that provide insights into GSE performance and trends.
• Extract, transform, structure and load (ETL) data from third-party sources through APIs using Python, Alteryx, and AWS ETL tools, ensuring data integrity, quality, and accessibility for further analysis
• Build and maintain operational models to simulate scenarios, forecast performance, and assess potential risks and opportunities to support strategic decision-making.
• Manage and lead cross-functional initiatives, facilitating meetings with key stakeholders across all levels to ensure alignment and project success.
• Develop and implement statistical models to forecast performance, predict outcomes, and optimize resource allocation. Apply advanced techniques such as regression analysis, time-series forecasting, and Monte Carlo simulations to inform strategic decision-making.
• Analyze operational and maintenance data to identify cost-saving opportunities. Use statistical insights to recommend changes that improve the Total Cost of Ownership (TCO) for key assets or resources.
• Serve as a trusted advisor and thought leader within the organization, providing strategic insights and recommendations to optimize GSE operations.
• Conduct scenario modeling and risk assessments to evaluate potential outcomes, inform mitigation strategies, and drive decisions that reduce downtime and operational risk.
• Continuously evaluate and improve operational processes through data analysis and statistical insights, ensuring efficiency and effectiveness in day-to-day operations.
• Clearly communicate project timelines, risks, issues, and key decisions to executives and senior management to ensure transparency and alignment.
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Skilled and proficient in BI tools such as Tableau, and advanced skills with ETL tools like Alteryx.
• Skilled and prof