Sr Field Services Representative - TN and KY

Job Description

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country. This includes sponsoring a multiple employer traditional defined benefit plan, the Retirement Security Plan (RS Plan), for member cooperatives. Over 850 cooperatives participate in the plan, which has 75,000 participants and $11 billion in plan assets. NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence.  As a “best place to work” employer, we operate with integrity, transparency and a spirit of innovation

Position Summary:

Promotes, explains, advises and enhances member engagement and participation in NRECA qualified employee benefit plans and NRECA membership and services. Consults with co-op management personnel on all aspects of employee benefit plans. Serves as a liaison for NRECA with its member cooperatives and advises on all aspects of integrated employee benefit plan designs, available program and services options, and developing an overall total compensation strategy.

Key Responsibilities:

• Within Kentucky and Tennessee, supports our member cooperatives in attracting and retaining top talent through strategic employee benefits solutions. 

• Educates co-op management and employees on the features, benefits, and advantages of NRECA Employee Benefits.  

• Cultivates business relationships and serves as the liaison between our member cooperatives and NRECA.

• Represents NRECA in proposals and implementation of new business, as well as retention and expansion of existing plans.

• Visits co-ops in territory weekly and complements onsite visits with proactive telephone, email and video outreach. 

• Presents to member cooperatives, employees, and directors (in employee meetings, staff meetings, board meetings, conferences, statewide meetings, etc.), to provide professional and technical knowledge regarding employee benefit plans.

Direct Reports to this Position: None

Qualifications

Formal Education Required:

Bachelor's Degree in Human Resources, Business Management, Finance preferred.

Experience and Certifications Required:

• 5 or more years of experience working in group employee benefits-related field and/or in financial services/retirement programs.
• Valid driver's license.
• Life and Health Insurance License preferred.
• Professional designation including CLU, ChFC, CFP, CFA, CEBS or other similar designations within the employee benefits field preferred.

FLSA Status: Exempt

Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):

• Knowledge of ERISA, FMLA, COBRA and other IRS/DOL regulations and laws related to the administration and management of employee benefit programs.
• Ability to be persuasive, negotiate, and collaborate with individuals at all levels inside and outside of the organization.
• Ability to manage competing deadlines and multiple projects at various stages of development using effective organization skills and attention to detail.
• Ability to listen and interpret the customer’s needs, de-escalate difficult customer calls, while at the same time researching the issue and applying broad business and technical knowledge to meet the customer’s satisfaction.
• Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.
• Ability to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment.
• Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.
• Ability to travel and reside in the assigned territory close to a major airport.
• Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) in the day-to-day essential duties of the job.

Formal Education Required:

Bachelor's Degree in Human Resources, Business Management, Finance preferred.

Essential Physical Requirements: