Sr. Engagement Manager (Remote)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

 

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

 

ABOUT THE ROLE:

Under the general direction of the General Manager, the Sr. Engagement Manager will lead sales campaigns in both product and service capacity, all the way from contract signature to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes.  This position will work throughout the project lifecycle, from presales to final delivery, to validate that each solution is properly scoped, designed, implemented and tested to meet client’s business needs.

 

WHAT YOU'LL DO:

Stakeholder Management & Engagement

• Build relationships with key stakeholders – Develop trusted partnerships with senior leaders, project sponsors, and business units within the domain to understand their objectives and priorities.
• Serve as a liaison – Act as the primary point of contact for business units and technical teams, ensuring alignment of business goals and technical solutions.
• Define success metrics – Collaborate with stakeholders to define success criteria for both strategic initiatives and sales targets.

Sales Strategy & Revenue Growth

• Develop and execute sales strategies**: Identify and pursue sales opportunities within the domain, driving new business and expanding existing accounts.
• Upsell and cross-sell – Leverage deep understanding of the domain to recommend additional products, services, and solutions that align with customer goals.
• Pipeline management – Build, maintain, and forecast an accurate sales pipeline, tracking potential deals from prospecting to close.
• Negotiate contracts – Lead contract negotiations and pricing discussions to secure new business while ensuring alignment with both client needs and company profitability goals.
• Manage partner agreements process with Trace3
  • Review current agreements in place, if applicable
  • If additional agreements are required, engage the appropriate Trace3 team to initiate process
  • Act as Partner & Trace3 liaison throughout the agreement process to manage action items between Trace3 & Partner
• Engagement Oversight
  • Oversee project delivery to ensure Client & Stakeholder satisfaction
  • Drive Partner Resource assignment in a timely manner
  • When applicable, Review Change Orders, and process internally 

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Strategic Planning & Roadmap Development

• Collaborate on strategic initiatives – Partner with domain leade