Sr eCommerce Fulfillment Analyst

TheSr eCommerce Fulfillment Analyst will have the primary responsibility for managing the day-to-day processes related to customer order fulfillment from At Home stores and vendors.  He/she will work closely with Store Operations, Customer Care, and IT teams to identify and implement ongoing process improve that increases sales, reduces expenses and improves the customer experience.  This position will work with external partners / vendors to address issues and concerns and continually look for ways to improve the processes and systems.  

Under the direction of the Sr. Manager eCommerce & Omnichannel Operations, the eCommerce Fulfillment Analyst will also have responsibility for identifying, managing, and maintaining optimal fulfillment across the entire eCommerce assortment. In addition, this position will serve as an Order Management System (OMS) and an over-arching Supply Chain Management application subject matter expert working with internal and external partners, to architect the 'best-fit' customer use cases across multiple enterprise systems and fulfillment channels.  The successful candidate will need to possess extremely solid analytic and problem-solving skills, have the ability to distinguish technology problems from people or process problems, excellent communication and interpersonal collaboration skills. 

JOB RESPONSIBILITIES 

• Provides daily support and exceptional customer service to Online Merchandising and cross-functional partners, answering questions and working to find the appropriate solutions in a timely and efficient manner. 

• Communicates with management regularly regarding projects, solutions, status, and related issues both through formal and informal presentations; provides recommendations for process improvement.  

• Monitor, analyze and establish key operating metrics and assists in development and maintenance of an accurate measurement system. 

• Create and leverage reporting and dashboards to drive process improvements resulting in reduced costs and improved service. 

• Partner with management to develop forecasting for order fulfillment based on current plans, trends, and metrics. 

• Act and support business as the subject matter expert on fulfillment capabilities