Sr District Manager

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 1.9 million members' financial goals within reach. With intelligent borrowing, savings, budgeting, and spending capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $15.5 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

As an Oportun Regional District Sales Manager, you will play an exciting and dynamic role that is critical to the success of our company. This role is about turning corporate strategy into an amazing sales and service culture that is consistent throughout your district. You drive Growth, Accountability and Service excellence as you inspire and coach a team of Store Team Leads and Assistant District Manger across multiple locations. As Regional District Sales Manager, you will ensure that your stores meet or exceed all sales, production, customer service and quality goals. This is a roll up your sleeves and get it done environment. We need real people with a real passion for moving our mission forward.

RESPONSIBILITIES
• Responsible for leading, engaging and developing the team 
• Impact sales through coaching skills and behaviors 
• Improves margin and profitability and reduces expenses within the district 
• Responsible for selection, guidance, training, performance management and accountability of all non-exempt level associates in the district 
• Partners with Regional level support team in Administration and HR 
• Sets the expectation, standard and example for customer service within the district 
• Manage a large team in maximizing receivables and meet or exceed corporate and retail goals 
• Develop and establish specific and achievable action plans to ensure growth within the Region 
• Ability to manage multiple Store Team Leads and Cluster Team Leads within a Region with accountability coaching 
• Ability to role model the behaviors being asked of the team 
• Announce, present, and educate team of any new or upcoming processes and procedures 
• Interact directly with customers through our Neighbor Outreach to educate them on our products 
• Initiate and innovate marketing strategies to increase sales by partnering with local neighboring businesses within the communities we serve 
• Collect relevant competitors' market information to increase sales volume and market share 
• Hold and direct weekly and monthly meetings 
• Hold frequent performance reviews with team to provide constructive feedback 
• Celebrate achievements and goals met or surpassed 
• Analyze and report on monthly quarterly and yearly production outcomes 
• Ensure customer issues are attended to appropriately and efficiently 
• Accomplish sales and organization mission by completing related tasks as needed 
• In everything you do, you demonstrate the Oportun Values: Service, Excellence, Courage, Innovation, Care, and Empowerment. 
• Meet regularly with your team to discuss day-to-day operations, upcoming events inside and outside the stores, promotions, and training 
• Participate in community events, side by side with your teams, and serve as an ambassador for Oportun’s brand and competitive product 
• Can be counted on to track performance, operational compliance, team dynamics, and store appearance to customer satisfaction 
• Gain a deep understanding of our products & how they work 
• Know our customers, competitors, and be able to educate others on what makes Oportun different 

REQUIREMENTS 
• Must be bilingual (English/Spanish)
• Bachelor’s degree or equivalent combination of education and related work experience 
• 7 plus years of experience as a manager (preferably multi-unit manager) in an environment where building & motivating high performance, service-oriented teams is critical
• Proven track record of meeting and exceeding Sales, Service, and Employee Engagement goals
• Experie