Sr. Director, Sales Ops Program (Strategic Ops)

About this role:

The primary purpose of this role is to lead a team of directors to drive revenue growth through the execution of sales programs across the Global Technology Sales (GTS) Channel. This encompasses world-class execution of existing programs (Invitational Program, Quarterly Campaign Execution, Power Hour, etc.) and working with Team NCVI Partners to enhance existing programs or create new programs. This leader will lead execution with support from Continental Ops Leaders, Sales Leaders, GSSO, and BU partners. The role will focus on quantitative and qualitative analysis to identify actionable insights and measure progress and impact (ROI) to make ongoing enhancements.

What you'll do:

• Manage the end-to-end execution for GTS’s long-term strategic priorities and pilots. Lead program execution with Team NCVI support.

• Collaborate with the conference and marketing teams on planning and execution of sales best practices for key growth programs.

• Work closely with the Sales Communications team to plan and deliver timely and effective communication assets such as January and July Leadership meetings, MIB, Power Hour, etc.

• Support sales S/GVP in collaboration with Continental Ops Leaders in carrying out various sales operations-related activities.

• Manage the roadmap of enhancements for each program/process. Execute these enhancements for ongoing improvement. Drive iterative program improvement plans with Sales Ops Leaders and Line-of-Business partners (EU/HT Product Management, Research, EXP, RBS, etc.).

• Provide operational execution and excellence support for key initiatives for GTS (Competitive Efforts, TP&A, ROE, SLD).

• Support Long Range Plan (LRP) and related pilots’ execution on an as-needed basis.

• Support execution of “One Gartner Approach” in partnership with the Gartner Consulting team.

• Effectively communicate the "WHY" for the programs and ensure sales buy-in, including both general communication and the delivery of group/1:1 sessions.

• Drive execution with Sales teams by using proven sales practices (the "HOW" to do it). Work with SL&D and other partners to create and deliver effective coaching/training sessions.

• Monitor and track progress to ensure that specific activities (the "WHAT") related to the program are being executed effectively across the channel.

• Communicate effectively at all levels up to and including sales EVP level: proactively, in regular sessions, and in response to ad-hoc requests.

• Analytics, Reporting and Continuous Improvement:

• Capture and share best practices on a regular basis.

• Conduct key analytics (quantitative and qualitative) of leading and lagging indicators data to identify gaps and opportunities, evaluate possible solutions for implementation, and drive execution and continuous improvement.

• Train, mentor/coach, and collaborate with peers.

What you'll need:

• Achievement of sales growth and retention targets, productivity targets, and strategic objectives

• Strong facilitation, communication, leadership, and influence skills

• Excellent analytical, critical thinking, communication, and problem-solving skills

• Proven experience in managing program execution and continuous improvement

• Ability to create strong credibility with Sales leadership and become a trusted advisor

• Ability to build partnerships and collaborate across lines of businesses

• Bachelor’s degree or equivalent, master’s degree preferred

• 10+ years total business experience and/or 5+ years of sales management experience in a business-to-business sales environment preferred

• 3-5+ years of internal Gartner experience preferred

What you will get:

• Competitive salary, generous paid time off policy, charity match program, and more

• Collaborative, team-oriented culture that embraces diversity 

• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes u