Sr. Director, Sales Enablement and Training (Plano, TX)

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Division Overview
The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction.

If you are an individual who looks forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work family for you.

Role & Responsibilities
The Sr. Director of Retail Sales Enablement and Training will be responsible for creating, building and managing a world class training and enablement strategy, content and platforms for Samsung’s partner ecosystem across all three lines of business: Home Electronics, Digital Appliances and Mobility. This leader will develop and improve end-to-end processes, for training and field sales initiatives. This role will build the sales enablement and sales development strategies in support of the field sales team. The role also includes gathering insights from the field, determine system enhancements, project managing process development and enhancements, and creating launch processes for the field team. In addition, this role is responsible for identifying and managing the training and enablement capabilities within our systems and other training platforms used to deliver training to partner sellers. This role is also responsible for metrics and reporting associated with training and certification status and results across the partner ecosystem.

Paying close attention to what works well and what doesn’t, the Sr. Director of Retail Sales Enablement and Training will be agile in cross functional partnerships with other capabilities, the field leadership and partners within the company and the vendor community. Program management of third party vendors and support teams including requesting budgets and creating headcounts. This leader will be the central point of communication for our corporate and retail field teams, utilizing effective communication, a strategic mindset, collaboration, organizational savvy, project management and technical ability as vital pieces of the job.

As a complex organization, the Sr. Director of Retail Sales Enablement will be key in facilitating training and sales program alignment across the business. The leader will be required to garner insights and execute initiatives that improve upon the existing field processes and ultimately align to the broader company goals. This Sr. Director will interact with Executive Leadership across Samsung, globally and within cross functional areas, to drive Samsung’s retail field experience forward. This will include being a fierce advocate for the field team, driving communication, knowledge, processes, and feedback into everything we do, so that the field can focus on driving sell out. Additionally, the leader will be required to explain complicated, detailed and quickly changing facts to Samsung’s retail executive management team in a succinct, easy to understand manner.

Role and Responsibilities

• Set the training and enablement strategy for the mobility, home entertainment and digital appliance line of businesses
• Develop the strategic design, planning and implementatio