Sr. Director, Network Operations

Working with Us
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Summary:

We are seeking a highly skilled and experienced Sr. Director of Network Operations to oversee and manage the daily operations and delivery of our global network infrastructure. This pivotal role involves leading a dynamic team and managing a major third-party service provider relationship to ensure optimal network performance, minimal downtime, and meeting the evolving capacity needs of our business.

Key Responsibilities:

• Operational Management: Oversee the daily operations of the global network infrastructure, ensuring high reliability and performance.

• Delivery: Supervise the timely delivery and installation of network services by aligning and prioritizing delivery to business needs.

• Service Provider Oversight: Efficiently manage the relationship with the third-party service provider, ensuring they meet contractual obligations and service expectations.

• Performance Monitoring: Regularly monitor network performance, implementing strategies to minimize downtime and optimize capacity.

• Incident Management: Lead and coordinate rapid response to network incidents, ensuring swift resolution and minimal impact on business operations.

• Continuous Improvement: Drive continuous improvement initiatives in network operations, focusing on reliability, scalability, security, and efficiency.

• Stakeholder Communication: Liaise with internal stakeholders to align network operations with business needs and to report on network performance.

• Budget Management: Oversee the operational budget for network operations, ensuring cost-effective resource allocation.

• Compliance and Best Practices: Ensure compliance with industry standards, cybersecurity and best practices in network operations.

• Vendor Management: Negotiate and manage contracts with vendors and service providers.

Leadership Responsibilities:

• Identify operational gaps and problems and build support for initiatives including cross-functional initiatives that address these important needs.

• Define the operational vision and strategy that guides tower leads and service provider to continuously improve in efficiencies.

• Leverage your breadth and depth of knowledge of work outside own function and deep expertise in own functions to deliver superior business value.

• Collaborate with other leaders within same and other functions to identify opportunities for process improvement and innovation.

• Responsible for the direct management of the network operations team and service provider including results/outcomes, goal-setting, performance management, coaching.

• Provide leadership guidance on decisions related to team hiring, performance reviews, promotions, and compensation actions.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or relevant real-world experience.

• Minimum of 12 years of relevant experience, leadership experience is required.

• Track record of successfully conceiving, initiating, and driving a long and diverse portfolio of exceptionally challenging initiatives that have significantly impacted BMS at the company level.

• Strong experience in managing third-party service providers and vendor relationships.

• Excellent leadership and team management skills.

• Proficient in incident management and network performance monitoring.

• Solid understanding of network infrastructure and protocols.

• Exceptional problem-solving skills and the ability to work under pressure.

• Excellent communication and interpersonal skills.

• Ability to work a flexible schedule including