Sr Director, Inside Sales

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)


Job Summary:

The Senior Director of Inside Sales will be responsible for driving wholesale unit growth, dealer engagement, and operational excellence within our Inside Sales organization. This role leads strategy and execution for acquiring new buyers, expanding purchasing activity among existing dealers, and retaining long-term partnerships with our dealers through the sale of ACV’s portfolio of products. This position also plays a critical role in creating alignment and synergy across Inside and Outside Sales Teams to ensure a seamless dealer experience and hitting monthly and quarterly sales targets.

Responsibilities & Accountabilities:
• Develop and execute the Inside Sales strategy to achieve company unit targets, buyer growth, and market-share expansion.
• Build and implement scalable processes to grow purchasing volume from existing dealer accounts through targeted campaigns, improved engagement, and data-driven selling.
• Partner closely with Outside Sales leadership to create unified go-to-market strategies, territory plans, and coverage models. Ensure alignment and partnership with Outside Sales spans through all layers of the Inside Sales team.
• Identify, develop and execute lead generation and cross-sales campaigns that drive adoption of ACV’s full portfolio of products and deliver incremental value to dealers.
• Lead Inside Sales Managers in building integrated communication processes ensuring Inside and Outside teams collaborate and coordinate dealer outreach.
• Partner with ACV’s Data and Sales Operations teams to identify, implement and/or build AI-driven technologies and solutions to automate routine processes, create predictive analytics models, and forecast dealer behaviors. Continuously measure ROI of AI tools, reconfigure for efficiency and improve adoption, as needed.
• Foster a culture of technology adoption and data-driven decision making, encouraging the team to embrace and actively use sales technologies, track customer information in CRMs, and leverage data to maximize sales effectiveness.
• Work with Marketing, Operations, and Analytics teams to ensure sales campaigns are aligned and supported cross-functionally.
• Lead, mentor, and develop a high-performing Inside Sales team, including Sales Managers, Business Development Representatives, and Buyer Representatives.
• Establish clear performance expectations. Own KPIs related to call effectiveness, pipeline health, account coverage, unit forecasting, and dealer retention.
• Build a strong, metrics-driven sales culture rooted in accountability, collaboration, and continuous improvement.
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