Sr Dir DT Ops Mgmt. - 90174320 - Wilmington

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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:
The Senior Director, Operations Technologies – Management Systems, oversees the design, development and support of Operations Management Technologies with a  specific focus on asset management.  The Sr. Director partners with business operations and Technology leadership to co-create an overarching strategy and multi-year roadmap for Operations Management Technologies as well as the annual budget and plan based on business priorities.

 

The Sr. Director oversees a range of end-to-end services, projects and programs related to the various systems which support the needs of internal or external stakeholders and help ensure visibility to assets, proactive maintenance, efficient and safe operations, and continuous improvement. 

 

The Senior Director is the leader for all IT delivery and support of Enterprise Asset Management and related systems and is accountable for ensuring that services are managed with a business value focus. He/she collaborates with business stakeholders, product management, architecture, and other teams for the initiation, elaboration, construction, transition and ongoing maintenance and support of technologies to create business value. The Sr. Director is accountable to IT executive leadership for the performance of these services, including financial performance. He/She is oversees production and maintenance of documentation and materials regarding the services and supported technologies.

 

ESSENTIAL FUNCTIONS:

• Manages end-to-end Operations Management Systems focusing on Enterprise Asset Management and associated data analytics.
• Leads a team of functional and technical resources to maintain, support, enhance, and implement Operations Management Systems.
• Partners with Operations business leaders and other IT groups to develop an overarching strategy/vision and multi-year roadmap for Operations Management Technologies as well as the annual budget and plan based on business priorities.  
• Directs all technology initiatives within the Operations Management Systems area ensuring delivery of projects on time, on budget, with agreed scope, and high quality.
• Responsible for planning and managing the Management Systems services budgets for both capital and operating expenses. Managers and monitors spend and takes appropriate actions to stay within budget.
• Partners with OCM to ensure appropriate organizational change management (OCM) plans and actions for changes affecting services or technologies to minimize business impact and risk. This includes communications, training, process, and system documentation, etc. 
• Meets regularly with the team to review work status and discuss progress and obstacles. Provides advice, guidance, encouragement, and constructive feedback.
• Establishes measurable individual and team objectives aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards team members commensurate with performance.
• Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward and recognition, and retention.
• Manages risk and security within the Operations Management Systems services in partnership with the CISO and the Risk and Compliance Teams.
• Ensures staff has the resources and skills needed to support all work initiatives. Forecasts new skill requirements based on emerging technologies. Participates in IT workforce deployment activities.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, Information Systems, Engineering or related field with 13+ years relevant experience including relationship management, program management, financial management, and technology product