Jobs and Careers

Sr. Customer Success Manager

United Statesfull_timeVerifiedPosted 8 Jul 2026

💰 $166,000/yr($100,000/yr – $166,000/yr)

About the role

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Sprinklr’s Customer Organization focuses on four strong pillars of Client Experience, Operational Excellence, Profitable Growth and Team & Culture.

Sprinklr’s Customer Success Manager align highly skilled expertise, thought leadership and program management, and unlock the deepest level of partnership with customers. With a bias towards action and ability to deliver organizational-wide impact, the CSM strategizes and executes on a plan how the customer can do things differently and better using Sprinklr.

The CSM develops a deep understanding of the customer’s business, processes, teams and technical architectures (tech stacks), to prescribe use of Sprinklr products and features to solve high level business challenges and resolve organizational inefficiencies. The CSM’s advanced mastery of Sprinklr’s product and solutions is paired with domain and industry expertise, business acumen, and exceptional communication and program management skills, positioning the CSM to take a consultative approach in informing and actioning on partnership strategy plans

Directly responsible for:

Manage a portfolio of customers at scale, delivering proactive guidance, adoption support, and value realization across multiple accounts simultaneously through a structured engagement model.

Prioritize customer needs effectively and drive outcomes through a mix of digital touchpoints, virtual engagements, and scalable success programs while maintaining high customer satisfaction.

Demonstrate a strong understanding of SaaS platforms, customer workflows, integrations, and product capabilities to effectively guide customers on adoption and best practices.

Translate customer business requirements into product recommendations, troubleshoot common platform queries, and collaborate with cross-functional teams to drive successful outcomes.

Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to showcase value realization, align on business objectives, review adoption metrics, and identify opportunities to drive customer outcomes and growth.

Cultivate relationships with key stakeholders across customer organizations and establish new relationships, directly or by introducing Sprinklr executives and product leadership.