Sr Customer Loyalty Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Sr Customer Loyalty Manager (aka Sr Segment Marketing Manager) responsible for driving ideation, execution and management of a portfolio of products and services across a series of different consumer targets that enhances revenue, reduces churn, and drives deeper relationships with customers. Sets strategic vision for marketing communications to achieve committed outcomes. Responsible for developing financially sound reasons for products and services needed to be deployed in market, factoring in market dynamics, consumer patterns, competitive actions, retailer/channel conflict, etc.

This exciting role is available at our Bellevue, WA or Frisco, TX HQs. Three days a week in office is the T-Mobile hybrid option!

Job Responsibilities:

• Develops and implements marketing plans and cases for the communication and distribution of products and services.
• Partners with creative merchandising and advertising along with the agencies on creation of elite advertising and collateral to develop the best value propositions and overall marketing calendar elements.
• Partners with marketing planning and analysis on potential promotion/pricing strategies; business tracking and analysis; partners with Consumer Insights on consumer understanding, and with the product management team on product roadmap with a keen eye for the competitive context.
• The role requires strong cross functional partnership across the enterprise; specifically with sales, product management and web strategy operations leadership to ensure perfect execution and to create one look and feel for Metro by T-Mobile products and services.
• Responsible for translating behavioral drivers of key customer segments within the existing prepaid base into actionable and marketable programs to create deeper relationships within the T-Mobile family of brands.
• Prepare business plans, and shepherd program portfolio changes through the organization.
• Responsible for identifying market size, preparation of business plans, and assists in pricing recommendations for the defined Marketing and service portfolio.
• Handles all marketing communication and distribution plans to include tracking of results.
• Prepares presentations for various audiences ranging from peers to executive level.
• May lead/mentor less experienced peers

Education and Work Experience:

• Bachelor's Degree in related fields
• 7-10 years Marketing experience. Required
• 4-7 years Experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods, with a focus on Marketing, Product Management or Sales. Required
• 3-5 years Analyzing customer, business and industry data to drive business performance. Knowledge of financial drivers, experience in developing return on investment objectives, ability to understand high level financial models and review quarterly forecasts

• At least 18 years of age
• Legally authorized to work in the United States

#LI-Corporate
 

Base Pay Range: $107,900 - $194,600

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ331095&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when el