Sr. Customer Growth Account Manager

Role Overview

We are seeking a highly motivated Senior Customer Growth Account Manager to drive strategic customer engagement, adoption, retention, and revenue growth across our enterprise customer base.

This role is ideal for someone who combines customer success, account management, and consultative selling skills with the ability to engage technical and executive stakeholders. You will serve as a trusted advisor to customers while identifying opportunities to expand platform adoption and deliver measurable business value.

The ideal candidate has experience managing complex SaaS accounts, building executive relationships, and driving expansion within technical organizations such as Engineering, QA, DevOps, and Product Development.

Customer Relationship Management

• • Serve as the primary strategic point of contact for assigned enterprise customers
  • Build trusted relationships with Engineering Leaders, QA Directors, DevOps teams, and executive stakeholders
  • Conduct regular business reviews focused on outcomes, adoption, ROI, and roadmap alignment

Customer Growth & Expansion

• • Identify and drive upsell, cross-sell, and expansion opportunities within existing accounts
  • Partner closely with Sales and Solutions Architecture to execute account growth strategies
  • Develop account plans that align customer goals with SeaLights capabilities

Adoption & Value Realization

• • Ensure customers successfully adopt and operationalize the SeaLights platform
  • Drive measurable customer outcomes related to software quality, release confidence, and engineering efficiency
  • Monitor customer health, usage trends, and engagement to proactively mitigate risk

Renewals & Retention

• • Support renewal strategies and contribute to achieving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
  • Manage escalations and coordinate internal resources to ensure customer satisfaction and success

Cross-Functional Collaboration

• • Work closely with Customer Success, Solutions Architecture, Product, Support, and Sales teams
  • Advocate for customer needs internally and provide feedback to influence product direction and customer experience improvements

Voice of the Customer

• • Synthesize customer insights into actionable feedback for internal teams
  • Advocate for customer needs while balancing business priorities

Qualifications

• • 5 years of progressive Customer Success or Account Management experience with complex enterprise accounts
  • Strong sense of personal accountability and ownership for your assigned account base
  • Passion for helping others and seeing your customers succeed
  • Self-motivated and proactive team player
  • Exceptional communication and organizational skills
  • Project Management, Training or Coaching
  • Ability to travel to customer location on occasion
  • Strong technical aptitude on DevOps, Software Development and Testing tooling and activities such as:

o DevOps

• Basic understanding of DevOps principles and how they support agile software delivery.
• Familiarity with CI/CD concepts and their impact on release cycles and customer experience.
• Awareness of cloud infrastructure and deployment environments (e.g., AWS, Azure, GCP).

o Software Engineering

• General knowledge of software development lifecycle (SDLC) and agile methodologies.
• Ability to communicate effectively with engineering teams using common technical terminology.
• Understanding of APIs, integrations, and how software components interact.

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