Jobs and Careers

Sr. Customer Experience Representative

Newport Beach, United Statesfull_timeVerifiedPosted 1 Jun 2026

💰 $64,440/yr($51,540/yr – $64,440/yr)

About the role

Evolus (NASDAQ: EOLS) is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven Sr. Customer Experience Representative to join our Customer Experience Team reporting to the Sr. Manager, Customer Experience. The Sr. Customer Experience Representative is responsible for delivering exceptional service while managing complex customer inquiries, operational workflows, and escalated issues that require advanced troubleshooting and cross-functional collaboration. This role serves as an expert for customer-facing systems, programs, and processes, utilizing deep operational knowledge to support customers, providers, sales partners, and internal stakeholders. The ideal candidate possesses strong organizational and problem-solving skills.

If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. If you are looking for an opportunity to exhibit your knowledge and technical abilities in a unique environment, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other.

Essential duties and responsibilities where you'll make the biggest impact…

Respond to complex customer inquiries and escalated issues via phone, email, and other communication channels while ensuring a positive customer experience.
Resolve advanced customer, provider, and operational issues through research, analysis, and collaboration with internal and external stakeholders.
Serve as an expert for customer-facing systems and operational workflows, including Salesforce, NetSuite, loyalty programs, subscription management, and order fulfillment processes.
Manage order exceptions, shipment issues, account discrepancies, promotional requests, and other customer-related operational challenges.
Assist with monitoring customer rewards and loyalty programs, including investigating and resolving escalated concerns in partnership with internal stakeholders.
Collaborate with Sales, Marketing, Digital, Finance, Medical Affairs, Engineering, Loyalty, and third-party vendors to resolve customer and operational issues.
Troubleshoot issues across multiple business platforms and systems to ensure timely resolution and continuity of service.
Participate in process improvement initiatives and provide recommendations to enhance operational efficiency and the customer’s experience.
Serve as a resource for team members by sharing knowledge of systems, processes, and best practices.
Support special projects, business initiatives, and evolving operational processes as assigned.
Office Location - Newport Beach (hybrid onsite Tuesday, Wednesday and Thursday)
Other duties as assigned

Qualifications and Skills You’ll Bring to the Team…

Bachelor's degree or equivalent work experience.
3+ years of experience in customer service, customer experience, account support, or related customer-facing roles.
Strong knowledge of customer service operations, order management, account maintenance, and issue resolution processes.
Excellent verbal and written communication skills with the ability to communicate effectively across all levels of the organization.
Proven ability to manage multiple priorities in a fast-paced, highly collaborative environment.
Proficiency with CRM, ERP, and customer support systems.
Advanced organizational, time management, and project coordination skills.
Strong attention to detail and commitment to delivering high-quality customer experiences.