Sr Creative Writing Specialist

User Experience Writer - MU09AN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

We’re looking for a passionate UX Writer to help us build inclusive, human-centered experiences for our customers. Your writing and content design will drive meaningful digital experiences that show a deep understanding and appreciation for customers’ unique lives and situations. If you love writing that demonstrates an elevated level of empathy and inclusion, that supports and inspires customers — we have a spot for you on our team!

This job can be done remotely, or in a full-time hybrid role (T, W & Th in office) based in our Hartford, CT or Charlotte, NC office. Occasional travel may be required for remote employees.  
 

WHAT YOU’LL DO
You will be part of an award-winning User Experience (UX) team that’s leading the charge for our continued digital transformation. You’ll write and edit copy and microcopy within our digital portals and get exposure to emails, letters and other communications throughout the customer journey.

This job is all about writing in a clear and conversational style. You might have a background in copywriting, communications, journalism or design, and know how to write in a way that captures attention and communicates clearly. You’ll need to be able to translate technical and financial jargon and concepts into simple, relevant, relatable language. You should be able to apply some core UX principles and tools. And you should have good instincts on what excellent customer experiences look like. Knowledge of insurance and financial services is not essential, but you will be expected to learn about our products and unique place in the market.

RESPONSIBILITIES

• Provide UX writing and content strategy for wireframes and digital prototypes, and iterate on designs using feedback from inside and outside the company
• Ability to digest complex business requirements to produce simple, compelling, brand-aligned copy
• Promote a mindset of empathy and an appreciation for diverse perspectives in UX Writing
• Work with internal and external partners to help inform roadmaps, journeys, personas and archetypes for digital teams
• Get to know your audience and craft copy to support an experience that works for their unique needs
• Participate in regular collaboration sessions with product teams and designers
• Ability to explore and create various versions of content to drive design decisions, as well as test and learn agendas
• Work with Customer Experience (CX), Research and other internal teams to identify improvements in overall experience for our customers
• Stay on the lookout for content design trends and tools we can build into our roadmap for the future
• Maintain accuracy and always deliver on time

YOU MUST BE/HAVE:

• A team player who thrives on collaboration
• 2+ years with UX Writing, digital copywriting, writing for usability and content strategy concepts
• Familiarity with Accessibility standards as they pertain to writing
• A willingness to advocate for inclusive, empathetic experiences
• Familiarity with different aspects of experience design, such as visual design, design systems, user experience, customer experience, interaction design, or information architecture
• Excellent written and verbal communication skills, particularly the ability to articulate a strong rationale for content decisions
• Good organization and time management skills, and the ability to thrive in an Agile product environment  
• Competency with design software tools especially FIGMA

Additional Information 

• You must include a portfolio with your resume. It should contain details of project work and your role in that project.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age