Sr. Creative Director

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Reporting directly to the CMO, the Creative Director will be instrumental in defining and driving Nextiva’s creative strategy across all platforms and touchpoints. This role demands a blend of creativity, leadership, and strategic thinking to elevate our visual identity, brand narrative and engage our target audiences.

The Creative Director will lead our global Brand Marketing and Media strategy, overseeing brand, social media, creative and video.

This is a strategic and highly cross-functional role with direct interaction to Nextiva’s leadership team. It requires strong leadership and the ability to forge strong partnerships across Go-to-Market, Product, and Revenue Marketing.

Key Responsibilities:

• Creative Strategy Development: Evolve our creative strategy so that it aligns with our overall brand vision and marketing goals.
• Team Leadership: Lead, inspire, and manage our creative team, fostering a culture of innovation, design excellence, and collaboration.
• Brand Identity Management: Ensure consistency and evolution of our brand identity, including design, visual language, tone of voice, and overall creative direction.
• Cross-Functional Collaboration: Work closely with the VP of Brand Marketing, product marketing, Revenue Marketing, sales, and customer success teams to create cohesive and impactful brand experiences.
• Campaign Creation: Oversee the development and execution of creative campaigns that effectively communicate our value proposition and drive customer engagement and acquisition.
• Content Creation: Direct the production of high-quality content assets, including video, digital, print, and social media, that resonates with and thrills our target audiences.
• Innovation: Stay ahead of industry trends and incorporate innovative design and creative techniques to maintain brand relevance and engagement
• Project Management: Overseeing multiple creative projects from conception to completion.
• Vendor and Agency Management: Manage relationships with external contractors,  agencies and vendors, ensuring high-quality deliverables within budget and timelines.
• Governance: Ensure the Nextiva brand is used correctly in the channel, internationally and internally - always.

Required Skills and Qualifications:

• Bachelor's degree in Design, Marketing, Communication, or a related field.
• 8+ years of experience in creative design or creative direction, preferably in the B2B SaaS industry or agency serving B2B clients
• Proven track record of developing and implementing successful creative strategies.
• Strong leadership skills with experience managing and mentoring creative teams.
• Excellent communication, collaboration, and project management skills.
• Deep understanding of brand development and multichannel marketing concepts.
• Proficiency in creative software and tools.
• Proven ability in building, developing, organizing, and leading creative teams
• You are strategic and customer-obsessed, using insights to drive storytelling that converts
• You can easily adapt to flex between big picture strategic thinking and first-rate execution. You’re eager and ready to dive in and make an impact out of the gate

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Th