Sr. Coordinator, Royalty & Client Services

 

Come As You Are.

As the great Kurt Cobain* once said, “Come as you are.” BMG is committed to providing equal employment opportunities and we celebrate diversity in all forms. Equal opportunity runs deep in our core value of fairness and we are determined to create a truly inclusive work environment, where everyone can flourish. If you’re good at what you do, come as you are.

All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
*BMG is the proud representative of Kurt Cobain’s publishing catalogue, including the 1992 single ‘Come As You Are’.

 

 

Sr. Coordinator, Royalty & Client Services

Nashville, Tennessee

 

BMG’s Royalty & Client Services team serves as a crucial touch point for all internal and external inquiries. We provide first class service & support to our writers, artists, and our colleagues in other departments. We focus on accurate and timely responses with attention to detail and empathy, striving to create and maintain trust for our clients and working partners by efficiently reviewing and resolving their concerns in a timely manner. Our department works alongside all other BMG teams, including but not limited to: Copyright, Synch Licensing, Royalty Processing, Legal & Business Affairs, and Finance, which provides exposure to various parts of the industry. As a team member you will bring a desire to help others, an eagerness to learn and an overall positive attitude. In this role, you will be a core member of the team, requiring attention to detail, patience, and time management. Your responsibilities will include handling client account updates to aid in facilitating accurate payments to our clients, assisting department management with outreach projects related to our VIP partner deals, and handling key tasks associated with royalty distribution preparation.

 

Join us in delivering exceptional service and support, and play a pivotal role in maintaining the trust and satisfaction of our clients and working partners!

 

 

What You’ll Be Doing.

• Complete reoccurring tasks related to Royalty distribution preparation.
• Assist Royalty Manager with large-scale client outreach projects for VIP partner clients.
• Independently resolve basic to intermediate client inquires, including: address changes, bank account updates, tax updates, myBMG account creations, statement and payment questions, income tracking, and synch.
• Coordinate with Finance and Bertelsmann Accounting Services (BeAs) alongside Royalty Manager to ensure that we stay current with open items before releasing payments.
• Field client phone calls received by BMG front desk and those forwarded by departmental management. Log issues reported in JIRA, distinguishing between issues that can be resolved and those that must be assigned to other Royalty Services staff.
• Serve as the primary point for Production Music client set-up and assist the Production Music team with client paperwork.
• Investigate, review, and resolve inquiries internally and externally by way of research, problem solving, and collaboration with other departments.
• Perform ad hoc tasks as needed to support the department and BMG clients.

 

 

Must Haves.

• Proven ability to multitask, manage time efficiently, and prioritize tasks effectively.
• Exceptional attention to detail and strong organizational skills.
• Intermediate skills with MS Excel, including: VLOOKUP, pivot tables, cleaning data, conditional formatting, etc.
• Demonstrated experience in music or a related industry working with publishing royalties, financi