Sr. Collections Specialist

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency. 

Responsibilities

• Generate A/R Aging reports on assigned companies and review all past due accounts.  
• Perform high volume of customer collection calls and/or email correspondence to collect overdue customer balances.
• Resolve customer invoice collections issues and billing disputes issues. Requires partnering with Sales and AR/ billing team to resolve and bring to closure.
• Enlist the efforts of sales management when necessary to accelerate the collection process. 
• Research disputed account balances; correct any errors, including misapplied payments or credits. 
• Build and maintain customer relationships and conduct ongoing customer contact (sending invoice copies, statements, checking on status). 
• Communicate to supervisor and management on customer past due and collection efforts.
• Update ERP system with customer contact details and communicate important billing procedure updates/ changes to AR team members. 
• Keep correspondence log and accurate records on customer collections efforts, expected pay dates and amounts. Follow up to verify that payments were made. Be prepared to review at AR meetings. 
• Comprehend the billing and collection processes to offer assistance and guidance to AR team members by identifying the areas that need improvement and drive resolution to streamline AR processes. 
• Reconcile customer A/R accounts as needed. 
• Collaborate with supervisor on issuing legal collections letters and credit holds.  
• Assist with projects as needed and perform other related duties as required. 
• All other duties as required. 

Qualifications

• Minimum 2-4 years of experience in B2B Collection Specialist role. 
• Proficient in Microsoft Excel. 
• Experience with ERP systems (NetSuite) preferred. 
• Multi-Tasking, Critical thinking, and problem-solving skills required. 
• Strong written and verbal communication skills. 

Preferred

• College degree or comparable experience preferred. 
• Prior experience in medical device company preferred. 

Inari Medical offers competitive health and wealth benefits for our employees. The base pay range for this position is $55,000 - $69,000. Actual total compensation may vary.

Inari Medical is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

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Disability accommodation for employment applicants

Family and Medical Leave Act (FMLA)

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