Sr Client Svc & Product Support Specialist

ADP is hiring a Sr Client Svc - Prod Supt Spec-G21213

 

Basic Function

As a SR Client Service and Product Specialist, you will be responsible for and play a crucial role in assisting employers to screen and claim the federal tax credits for their WOTC eligible applicants by ensuring accurate and timely processing of all qualifying applications.

 

Essential Responsibilities

• Prepare and process raw data files of WOTC eligible applications by state and file format; review for accuracy and completeness; update information if necessary and submit to the appropriate State Workforce Agencies (SWA) via state site platforms within 28 days of new hire’s start date.
• Ensure client WOTC submissions are complete and compliant with IRS, federal, and/or state laws, regulations, and/or agency rules, standards, and guidelines.
• Follow up on cases from submission to certification and update internal systems to reflect accurate and up to date statuses.
• Report on WOTC applications’ statuses through regular and ad-hoc reporting, and track progress.
• Conduct internal audit of associates’ state submissions to ensure accuracy of files and individual records.
• Conduct new hire pre-screenings via IVR phone line to identify and determine WOTC, state, federal, and local tax credit eligibility.

 

• Assist Leadership team with a variety of duties, including monitoring call volume, scheduling, assisting associates with questions/concerns, reporting any technical issues, etc.

 

• Utilize company program (GenCloud) to monitor/evaluate associates’ call interactions and provide feedback on findings.

 

Non-Essential Responsibilities

• Perform other related duties and assignments as directed by management.
• Maintain and enhance knowledge on statutory changes.

Qualifications

1. Experience: 3-5 years' experience with strong Client Service and WOTC processing knowledge. Complete functional expertise with particular emphasis on researching and PC skills a must to include proficient use of various Windows Applications (e.g. Excel, NotePad, NotePad ++, etc).  Previous call center experience is highly encouraged. Excellent oral and written communication skills (Spanish Bilingual is a plus). Ability to follow operating procedures and instructions.
2. Generic Skills: Must be able to work well under pressure while maintaining a professional demeanor. Ability to adapt to quickly changing processes/procedures is essential.
3. Education: Associate's or Bachelor's degree in business or other related field or an equivalent combination of education and experience.

 

 

Qualifications

 

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

 

What are you waiting for? Apply today!

 

 

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.