Sr Client Support Specialist

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Client Support Specialist

About your role:

The Compliance Operations Support role is responsible for the data analysis, and resolution of card brand compliance rejects/violations for Bank of America clients. This team interacts with BofA clients, BofA bank partners and other Fiserv business units. 

What you’ll do:

• You will be responsible for resolving discrepancies/rejects of required data, related to compliance card brand processing/program requirements including but not limited to Amex Direct Reconciliation for Surcharge, Compliance Data Integrity, and Compliance Violation Support.
• Resolve compliance card brand data issues with merchant/BofA
• Ensure correction of identified account data issues that cause rejects/violations
• Assist Merchant Portfolio Analysts with issue resolution and communication dependent on bank direction
• Contact/educate merchants and bank partners on how to mitigate compliance rejects/violations
• Handle assigned tasks under stringent timeframes, while maintaining a high degree of professionalism and accuracy
• Navigate through multiple systems, including North, South, Proprietary and TSYS platform applications to research and resolve compliance rejects/violations
• Partner with Compliance in resolution of card brand violations
• Have flexibility to help with other areas of the business
• Follow appropriate processes tracking, reporting and communicating updates between BofA and Fiserv
• Identifying process & procedural gaps and potential training needs based on projects.

Experience you’ll need to have:

• High School Diploma or equivalent.
• Previous customer service experience.
• 1+ years previous merchant experience.
• Excellent email etiquette and soft skills

Experience that would be great to have:

• Knowledge of different card brands - VISA, Mastercard, AMEX, Discover, etc.
• Knowledge of the compliance process.  

How you’ll work:

• This role requires the use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Salary Range:

$39,000.00-$46,500.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual ori