Sr Client Consulting Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The VCA team is looking for a Senior Manager to join our consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutions with Merchants & Co-Brand Partners. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Potential engagements could include product development, customer life cycle optimization, benchmark analysis, core business demand generation and loyalty enhancement amongst others.

Specific responsibilities include:

• Core responsibility of the Senior Manager will be to oversee consulting activities, delivering high quality consultancy engagements in the North American region, building and nurturing fruitful business relationships between Visa and its key clients.
• This role will manage internal and external project team members and assume responsibility for project budgets, including contributing to annual and longer-term consulting sales and delivery targets.
• Understand our clients’ business objectives, needs, plans etc. in collaboration with the Account Management team and proactively identify opportunities and improvements to grow the business of our clients
• Assist with business development, suggesting potential solutions that fits clients’ needs, writing and presenting proposals and understanding the operational components tied to forecasting and recognizing revenue
• Lead and manage the delivery of consultancy engagements to clients (as assigned) and deliver projects through either self, other internal or external staff as appropriate
• Lead the delivery of analytics solutions and data insights together with our Data Science team and manage project costs to agreed budgets and timeframes and ensure high standard of delivery
• Partner with peers in other functional areas (account team, marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Develop and propose appropriate frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients
• Support Visa Consulting and Analytics practice development by developing thought leadership, building new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA.

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. This is an individual contributor role, reporting into a Sr. Director within VCA. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools (“AEDTs”) may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn h