Sr Change Consultant

Department:

Culture & Communications

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As Southwest Airlines continues to evolve, the Senior Change Consultant plays a critical role in shaping and executing enterprise change strategies that support, prepare, and engage Employees in our shared vision. This role champions the Employee experience by designing and delivering strategic, actionable plans that drive successful adoption of change across large-scale business and technology transformation initiatives. With deep expertise in Change Leadership methodologies and tools, the Consultant leads cross-functional Teams through all phases of change—crafting compelling visions, aligning stakeholders, assessing readiness, and fostering organizational development. By applying Southwest’s proven Change Leadership framework, this role ensures that communication, Leadership alignment, and Team health are prioritized, enabling smooth transitions and lasting impact across the organization. This is more than a consulting; it's a chance to help guide Southwest and our People into the next chapter of our journey, building an even stronger, more connected Southwest Airlines for the future.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Assumes a high level of responsibility and ownership for assigned work/projects; requires minimal oversight
• Assumes the role of the project/program Change Lead in managing the overall Change Leadership strategy, timelines, and deliverables for any complexity level projects or initiatives
• Employs advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed
• Build strong, trusting relationships with project Team Members, key Stakeholders, and Executive Sponsor(s)
• Conducts business impact and risk assessments to determine people, process, and technology impacts at the company, department, and job-specific levels and determines the best approach for addressing impacts and risks
• Develop and execute coordinated, comprehensive change and communication plans (including ample opportunities for two-way dialogue) to facilitate clear, consistent, and honest internal/external messaging along all phases of the project
• Develops and executes strategies and plans for aligning Leaders and all levels of Stakeholders to project goals and objectives
• Identifies, plans, and implements project health, effectiveness, and success measurement metrics and tactics
• Conducts analysis on surveys and other project data and creates presentations and summaries of key themes, outcomes, etc.
• Scopes new work for change leadership needs and help determine options for staffing
• Develops, delivers, facilitates, and/or participates in various meetings, workshops, and developmental opportunities
• Develop and deliver presentations and other change collateral for all levels of the organization
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of Change Leadership principles
• Advanced knowledge of methods of communication, training, and project planning techniques, processes, and impacts
• Employs advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed
• Exhibits advanced oral communication and presentation delivery skills
• Expresses ideas